As we spend more time at home, closer than usual to our TVs, we instead depend on our mobile devices more and more to stay connected with the world. Why’s that?
The 60-inch TV may be within eyesight, but your set is pretty much the same as anyone else’s—a big, impersonal black box that sends one-way information. Your mobile, on the other hand, is your most personal (and personalized!) piece of technology, and it’s what keeps you connected 24/7.
Are you looking to supercharge revenue streams and slash churn? Find out how our marketing solutions can help.
First, let’s look at some fascinating numbers.
Mobile phone data usage jumped by more than 50% this March compared to the previous years.
Before COVID-19, businesses were spending 13.5% of their marketing budgets on mobile. That’s a whopping 321% increase over the 3.2% reported in February 2015.
Expenditure on mobile is projected to grow by another 72% over the next five years, accounting for one-quarter of total marketing spend.
Whether this growth continues is unknown. Predicting the future is more difficult now.
Here are some of our recommendations:
Revisit and revise your current mobile marketing playbook. The behaviors and interests of your customers and prospects have changed. A plan written last year fails to take any of that into account now.
Market to the current mindset and conditions. The overuse of phrases like “the new normal” and “unprecedented times” have customers fatigued. Have they had enough of hearing “cover your mouth” and “wash your hands”? Although important messages, brands need to be sensitive to the general mood.
The above tips will enable your brand to cut through the clutter and get closer to your customers.
Among the tools available are messaging – a direct, immediate channel – and video (or rich media).
On top of that is personalized, conversational messaging, as well as personalized images and videos. Personalization and 2-way conversation bring exponential customer engagement, conversion, and give you the power to persuade.
Why? Interacting with customers on a 1:1 level makes your brand come across as more human, and, in that way, you can strengthen relationships.
By Jeff Hasen
Jeff Hasen is one of the leading strategists, evangelists and voices in mobile. Companies benefiting from his talents have landed on Wired’s list of most innovative entities on Earth and been named pioneers and the early leader in the burgeoning mobile marketing category.
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