Microsoft Teams Operator Connect
Benefits of Microsoft Teams Operator Connect with Sinch
Sinch simplifies enterprise voice in Teams by removing on-premise hardware and reducing operational overhead. You use the Sinch portal to manage numbers, while user assignment stays in the Teams Admin Center for a native admin experience.
A direct connection via Microsoft Azure Peering Service (MAPS) helps improve security and reliability, and shared SLAs with Microsoft streamline support. With pay-per-usage billing, you avoid fixed per-user calling plan costs.
- Fully cloud-based – no customer-managed SBC required
- Direct Microsoft Azure Peering Service (MAPS) for security and reliability
- Self-service portal for number ordering and porting (syncs to Teams)
- 99.999% network uptime on a Tier-1 global voice network
- Reliable emergency call routing from a Microsoft-certified 911 provider
- Shared SLAs for a more unified support experience
- Streamlined reporting with combined call detail records
- Coverage includes 94% of the US population
Enable PSTN Connectivity in Microsoft Teams with Operator Connect.
Top ways customers use Sinch Operator Connect
Rapid Teams Voice deployment
Cloud-first businesses
Simplified administration
Flexible alternative to bundled calling plans
How to get started
Activate Microsoft Teams Operator Connect with Sinch in three steps with no hardware and no customer-managed SBC.
Step 1: Sign a voice services order and select Sinch in the “Operators” tab of your Teams Admin Center.
Step 2: Order or port phone numbers in the Sinch self-service portal; they sync to Teams automatically.
Step 3: Assign numbers to users inside Teams and begin making and receiving external calls.
Why choose Sinch?
Setup in one day
99.999% uptime
Commercial flexibility
Unified Vendor Management
Frequently asked questions
Microsoft Teams Operator Connect is an operator-managed option for connecting Teams to the PSTN. It provides cloud-based calling without requiring you to deploy or manage an SBC.
No. With Microsoft Teams Operator Connect, the service is fully cloud-based and carrier-managed, so you don’t need an SBC.
You acquire and manage phone numbers in the Voyant portal. Numbers sync to the Microsoft Teams Admin Center, where you assign them to users.
Select Sinch in Teams, order or port numbers in the Voyant portal, then assign numbers to users in Teams Admin Center. Many customers are live in as little as one day.
Sinch supports flexible commercial options, including usage-based and all-inclusive pricing models, so you can align PSTN costs to your calling profile.
Operator Connect is operator-managed and does not require a customer-managed SBC, which helps reduce setup and operational complexity. Direct Routing typically requires customer-managed SBCs and more hands-on configuration.
Yes. Sinch is one of a select few Microsoft-certified 911 providers for compliant emergency call routing.
