Zoom Provider Exchange for Zoom Phone (Voyant by Sinch)
Why use Sinch with the Zoom provider exchange?
Voyant Calling for Zoom Phone is a BYOC (Bring Your Own Carrier) integration that connects Zoom Phone to Sinch’s owned, all-IP backbone. This reduces intermediary hops that introduce latency, jitter, and inconsistent audio.
You also get a unified, self-service portal to manage key voice tasks without waiting on tickets. Use it to provision numbers, port existing lines, and monitor fraud.
- Native Zoom BYOC integration (no SBCs required)
- Tier-1, carrier-owned network for clearer audio and reliable routing
- Full PSTN replacement across the US and Canada
- Self-service number management (provision, port, and manage DIDs)
- Zoom-managed emergency services (E911 handled within Zoom Phone)
- Built-in fraud protection with proactive monitoring
- Flexible minutes-of-use or all-inclusive pricing
- Includes proactive fraud detection and mitigation, and inherits core compliance certifications (e.g., SOC 2 Type II, HIPAA) from the underlying Sinch Voice network.
Use cases
New Zoom Phone deployments
Carrier consolidation across locations
Replacing an underperforming BYOC provider
How it works
Connecting Sinch to Zoom Phone through the Zoom provider exchange is easy and requires no additional hardware.
Step 1: Sign a voice services order and select Sinch as your BYOC provider in the Zoom admin console.
Step 2: Provision new numbers or submit port requests for existing numbers through the portal.
Step 3: Assign numbers to users and services in Zoom Phone and begin making and receiving calls.
Step 4: Manage ongoing changes, including number updates and fraud monitoring, through the same portal.
Why choose Sinch?
Carrier-owned network
Unified control portal
Built-in fraud defense
Unified Vendor Management
Frequently asked questions
The Zoom provider exchange lets you choose a PSTN carrier for Zoom Phone using a BYOC integration. With Sinch selected, PSTN calling routes over the Sinch Voice network.
Enable Sinch as your BYOC provider in the Zoom admin console, then use the Sinch portal to provision or port numbers and assign them to Zoom Phone users.
It’s currently offered to customers located in the United States and Canada.
Yes. A paid Zoom Phone license is required. Sinch provides the PSTN connectivity layer, not Zoom licensing.
Yes. You can port existing numbers to Sinch using the streamlined porting process in the Sinch portal.
Sinch owns and operates the Tier-1 Voice Network network, reducing intermediary routing hops that cause latency, jitter, and drops.
Minutes-of-use plans are available for usage-based billing, and all-inclusive plans are available for more predictable monthly costs.
Using Sinch gives you more control over your carrier relationship and phone numbers while maintaining a native Zoom Phone experience. This can make it easier to manage costs, port numbers, and adapt your voice strategy over time.
