Genesys integration with Sinch supports a Bring-Your-Own-Carrier (BYOC) model, helping you reduce telecom spend, retain number ownership, and deliver high-quality calls on a redundant network. Sinch provides a cost-effective, reliable, and scalable voice backbone for your Genesys Cloud contact center through our Elastic SIP Trunks. Manage your own telephony setup, phone numbers, and network relationships and get access to advanced analytics and troubleshooting tools that go beyond the default service.
Get seamless, scalable voice communications with reliable PSTN connectivity in your scalable voice backbone for your Genesys Cloud contact center.
Manage customer conversations in Genesys with Sinch Elastic SIP Trunking.
How to leverage Sinch Elastic SIP Trunks with Genesys
Global enterprises
Seasonal businesses
Genesys customers
Cloud migrations
Genesys integration with Sinch: frequently asked questions
Bring Your Own Carrier (BYOC) with Genesys integration lets you lower costs with better rates, gain more control over numbers and routing, and access advanced analytics for troubleshooting.
Sinch owns an independent U.S. voice network co-located in AWS with Genesys Cloud. Every customer gets direct 24/7 NOC access and expert onboarding.
Port small batches through the dashboard, or let Sinch handle large or complex projects end-to-end.
You need an active Genesys Cloud subscription and a Sinch agreement with Elastic SIP Trunking enabled.
Create a Sinch Elastic SIP Trunk, link it to Genesys Cloud, and start placing calls from within the shared AWS environment.
The service includes TLS/SRTP encryption, STIR/SHAKEN compliance, E911, IP access control lists, and SIP authorization for end-to-end protection.
