Chat to text

Streamline conversations from chat to text

Turn chatbox interactions into instant texts for two-way conversations that deliver customer service with a personal touch. Respond to contacts immediately, resolve questions, and send automated follow-ups, all from your local business number. No juggling apps. No missed opportunities.

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Trusted by over 150,000 brands worldwide

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Streamlined comms

Boost efficiency

Move your chatbox messages to text. Manage conversations across channels from one unified inbox, so you can respond faster and keep customers engaged.

  • Save time by automatically turning chats into texts.

  • Manage all customer conversations in one unified inbox.

  • Quickly respond to customers on their preferred channel.

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Personalized scale

Delight customers with tailored messaging

Send personalized texts to every customer. Quickly reference customer details from historical chat conversations in the unified inbox to craft tailored messages that build stronger relationships.

  • Send hyper-relevant texts to connect with customers.

  • Increase engagement with targeted offers and content.

  • Build loyalty by remembering customer preferences.

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Maximize reach

Expand your audience with SMS

Turn casual web visitors into text message subscribers. Sinch’s chat to text functionality lets you convert more leads by inviting them to opt in to text campaigns.

  • Capture more leads from website chat interactions.

  • Grow your SMS list with high-intent subscribers.

  • Drive revenue with timely text promotions and alerts.

Why use chat to text?

Provide fast and relevant responses while building trust and engagement with your contacts.

Customer service

Respond to customer questions while you’re both on the go for faster resolution.

Lead generation

Capture new leads from chat when they’re most engaged and get ahead of user questions.

Appointments

Schedule or reschedule new appointments and message patients and clients about new openings.

Automated responses

Provide instant answers and responses to common questions.
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Get Started

Continue conversations with chat to text

Respond to customers on their mobile phones or create auto-responses so they’re never kept waiting.

Try us free for 14 days, no credit card required. Simply create an account to send a sample message.

Log into the Engage portal to tailor your chatbox to text with your brand colors, set response time expectations, and set up auto-responses.

Once configured, you will be immediately provided with a code snippet to be embedded on your website.

Simply embed the code snippet across your website — or on specific pages — and you’re live! New chatbox messages will appear in your inbox so you can respond in real time.

Chat features

Streamline customer communication with chat to text

Convert chats to text instantly

Switch from live chats to text messages for uninterrupted customer support and maintain conversation continuity across channels.

Manage chats in one inbox

Simplify pre-sales, lead generation, and basic support operations and boost efficiency with one inbox to manage all customer conversations.

Automate text responses

Reduce response times and free up agent bandwidth with automated responses to frequently asked questions.

Personalize texts with data

Tailor text messages using customer information for a more engaging and personalized experience.

Schedule texts

Deliver SMS messages when customers are most likely to engage for better open rates and conversions.

Track text campaign performance

Measure the success of your SMS efforts with detailed analytics and data-driven insights.
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Sinch Engage

Make every message count with Sinch Engage

Drive sales, keep customers coming back, and build a brand they love through text message marketing powered by Sinch Engage.

  • Increase sales with event and promotion campaigns.

  • Reduce customer churn with guest nudges and stay reminders.

  • Provide concierge-level attention and engagement with two-way messaging.

  • Connect 85+ integrations across your existing tech stack for a unified brand experience.

5 Billion+

Messages sent yearly

2 Minutes

Average text response time

98%

Customer satisfaction

99.9%

System reliability

Chat to text FAQ

Chat to text FAQ

Chat to SMS is a communication feature that lets users send SMS messages directly from a text messaging platform, like a customer service chat window or messaging dashboard. It bridges the gap between real-time chat and traditional text messaging, allowing for broader customer reach, especially when customers go offline.

When a customer starts a chat session (on your website or app) and later drops off, chat to SMS allows you to continue the conversation over text. The message transitions seamlessly from live chat to online texting, so the customer doesn’t miss a response and your business doesn’t miss an opportunity.

Chat to text improves customer engagement, reduces conversation drop-offs, and increases conversion by meeting customers where they are (on their phones). It’s perfect for re-engaging leads, sending follow-ups, or delivering timely support when users leave your site.

Yes. Leading platforms like Sinch Engage follow strict data privacy regulations, including GDPR and TCPA SMS compliance. You can manage opt-ins, track consent, and review message logs from one inbox. Your conversations are always confidential.

Retail, healthcare, financial services, education, and customer support teams in nearly every sector use chat to text to increase response rates, reduce missed inquiries, and improve customer satisfaction.

Yes. With Sinch Engage, you can send messages across countries and carriers chat follow-ups reach customers no matter where they are.

See why thousands of companies use Sinch Engage

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