Chat to text
Turn chatbox interactions into instant texts for two-way conversations that deliver customer service with a personal touch. Respond to contacts immediately, resolve questions, and send automated follow-ups, all from your local business number. No juggling apps. No missed opportunities.
Trusted by over 150,000 brands worldwide
Streamlined comms
Move your chatbox messages to text. Manage conversations across channels from one unified inbox, so you can respond faster and keep customers engaged.
Save time by automatically turning chats into texts.
Manage all customer conversations in one unified inbox.
Quickly respond to customers on their preferred channel.
Personalized scale
Send personalized texts to every customer. Quickly reference customer details from historical chat conversations in the unified inbox to craft tailored messages that build stronger relationships.
Send hyper-relevant texts to connect with customers.
Increase engagement with targeted offers and content.
Build loyalty by remembering customer preferences.
Maximize reach
Turn casual web visitors into text message subscribers. Sinch’s chat to text functionality lets you convert more leads by inviting them to opt in to text campaigns.
Capture more leads from website chat interactions.
Grow your SMS list with high-intent subscribers.
Drive revenue with timely text promotions and alerts.
Budbee sends millions of texts each month, and quality is key. With SMS from Sinch, we get great quality SMS service, cut our communication costs and spend less time on maintenance.
Provide fast and relevant responses while building trust and engagement with your contacts.
Get Started
Respond to customers on their mobile phones or create auto-responses so they’re never kept waiting.
Chat features
Sinch Engage
Drive sales, keep customers coming back, and build a brand they love through text message marketing powered by Sinch Engage.
Increase sales with event and promotion campaigns.
Reduce customer churn with guest nudges and stay reminders.
Provide concierge-level attention and engagement with two-way messaging.
Connect 85+ integrations across your existing tech stack for a unified brand experience.
The two-way communication solution allows us to react instantly towards cardholders while ensuring the best user experience and a high level of security at the same time.
Chat to text FAQ
Chat to SMS is a communication feature that lets users send SMS messages directly from a text messaging platform, like a customer service chat window or messaging dashboard. It bridges the gap between real-time chat and traditional text messaging, allowing for broader customer reach, especially when customers go offline.
When a customer starts a chat session (on your website or app) and later drops off, chat to SMS allows you to continue the conversation over text. The message transitions seamlessly from live chat to online texting, so the customer doesn’t miss a response and your business doesn’t miss an opportunity.
Chat to text improves customer engagement, reduces conversation drop-offs, and increases conversion by meeting customers where they are (on their phones). It’s perfect for re-engaging leads, sending follow-ups, or delivering timely support when users leave your site.
Yes. Leading platforms like Sinch Engage follow strict data privacy regulations, including GDPR and TCPA SMS compliance. You can manage opt-ins, track consent, and review message logs from one inbox. Your conversations are always confidential.
Retail, healthcare, financial services, education, and customer support teams in nearly every sector use chat to text to increase response rates, reduce missed inquiries, and improve customer satisfaction.
Yes. With Sinch Engage, you can send messages across countries and carriers chat follow-ups reach customers no matter where they are.
