CONVERSATIONAL COMMERCE

Offer a richer shopping experience with chatbots and messaging channels

Revolutionize the customer journey! Boost sales and nurture long-term relationships – with a chatbot that does the work for you and on any channel your customer prefers.

Talk to an expert

illustration of girl on mobile phone with thumbs up and card icon

Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world.

Use personalized conversations to convert and engage

Stay relevant – automatically

Take advantage of trends and seasons to offer tailored social ads and discounts that always feel fresh. It’s automatic – even the lead qualification!

Help customers find your store and the perfect product

Revolutionize the purchasing process with AI! Make it quick with product recommendations, catalogue view, and nearest store indicators.

Increase sales

Know what your customers are looking for and why they’re abandoning their carts! Recover conversions with a virtual shop assistant.

Delight your customers

Keep impressing customers even after they’ve converted. Share order status before they ask, send personalized NPS surveys, and more to elevate the customer experience!

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Talk to an expert

Answer anyone, anywhere – within seconds

SMS

Send and receive text messages at scale through a single connection.

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RCS

Rich Media, guided responses, and an app-like experience, all in the users SMS inbox.

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Create automated chats, build trust, and enrich the customer journey.

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Facebook Messenger

Connect with 1 billion global users on Facebook Messenger for Business.

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Instagram

Take user experience to the next level with real-time conversational commerce on Instagram.

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Viber

Connect with key audiences over Viber Business Messaging.

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Enable customer-initiated, branded conversations on a secure platform.

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Kakao Talk

Deliver rich messages to customers on the channel they love.

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LINE

Chat with customers in Japan, Thailand, and more with LINE.

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Go omnichannel with our ready-to-use chatbot templates

Connect the same bot flow on every channel your customers use! One flow, one platform, endless conversion possibilities!

Reduce barriers to purchase with Conversation API! Be available for questions and provide relevant information to customers wherever they are on their journey.

Learn more about Chatlayer

Learn more about Conversation API

AI bots is here to transform your customer conversations

Choose your language

Set up your chatbot in one language and instantly start serving customers in 125+ others. Voila!

Pick channels and formats

Communicate by voice or text, with images, videos, or even PDF documents in different apps!

Analyze and improve

Monitor service quality and insights to continuously improve interactions and conversions!

Connect your team and scale

Let your team support customers while they shop or solve their problems by connecting your own contact center.

“In Sinch, we saw a partner committed to solving our pain as if it were theirs.”

Rheise Marestoni

Operations Coordinator – iFood

Explore conversational messaging products

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Guides

The ultimate guide to conversational messaging channels

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Insights, Products, Solutions

How to nail conversational messaging

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Reports

What's in store? Rethinking CX for retail and e-commerce

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What are you waiting for?

Start building trust today!

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Cookie Subgroup	Cookies	Cookies used
investors.sinch.com	visitor_id	First Party
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Cookie Subgroup	Cookies	Cookies used
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partner.appengage.sinch.com	_dd_s	First Party
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community.sinch.com	LithiumUserInfo , LithiumUserSecure	First Party
tickets.sinch.com	selectedidp	First Party
engage.sinch.com	ln_or	First Party
cockpit2.sinch.com	CSRF-TOKEN , NG_TRANSLATE_LANG_KEY	First Party
sinch.com	apt.temp-xxxxxxxxxxxxxxxxxx , hubspotutk , ajs%3Acookies , cf_clearance , ajs%3Atest , __tld__ , __q_domainTest , pfjs%3Acookies , ajs_anonymous_id	First Party
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Offer a richer shopping experience with chatbots and messaging channels

Use personalized conversations to convert and engage

Answer anyone, anywhere – within seconds

SMS

RCS

WhatsApp

Facebook Messenger

Instagram

Viber

Telegram

Kakao Talk

LINE

Go omnichannel with our ready-to-use chatbot templates

AI bots is here to transform your customer conversations

Choose your language

Pick channels and formats

Analyze and improve

Connect your team and scale

Explore conversational messaging products

Conversation API

Campaigns

Chatlayer

ContactPro

Get your insights

The ultimate guide to conversational messaging channels

How to nail conversational messaging

What's in store? Rethinking CX for retail and e-commerce

What are you waiting for?