Glossary

Chatbot

What is a chatbot?

A chatbot is a computer or software program that simulates real-time human conversations via text, voice, or both. Thanks to Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots understand intents and context and can interact with users in their own language to address end-user questions and requests.  

Chatbots are used across all industries to provide instant, always-on support, reduce churn and operational costs, boost sales and engagement, and more.  

How does Sinch work with chatbots? 

Chatlayer is Sinch’s award-winning conversational AI platform, allowing businesses to scale customer interactions on any messaging channel with powerful chatbots and voicebots without any coding skills.  

What are the benefits of using Sinch’s chatbot platform? 

Chatlayer by Sinch lets businesses build voice and chatbots and automate customer communications on any messaging channel, in more than 100 languages. 

Chatlayer easily integrates with your existing CRM, contact center, or ticketing solutions to let you use customer profiles, past interactions, or behaviors to deliver personalized experiences.  

Whether you want to boost lead generation or step up customer care, your AI bot will be up and running in no time thanks to our intuitive platform. A few clicks is all it takes!

Read more

Three big opportunities for mobile CX in the telco industry
Chatbots: The host in the machine
Chatlayer AI chatbot
Conversation API for Developers

Related glossary terms

Omnichannel marketing
Artificial Inflation of Traffic - AIT
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