Glossary

Communication Platform as a Service – CPaaS

What is a CPaaS?

A CPaaS (Communications Platform as a Service) is a cloud-based platform that helps businesses enrich customer interactions through the use of messaging, voice, and video APIs.  

With a CPaaS, businesses can easily expand the capabilities of their existing applications without having to build any backend infrastructure. 

How does Sinch work with CPaaS? 

With our robust API-enabled CPaaS platform, we offer reliable, programmable messaging, voice, video, and email services that allow businesses across all industries to create five-star omnichannel experiences across the entire customer lifecycle. 

What are the benefits of choosing Sinch as your CPaaS partner? 

Sinch was named a leader in the 2021 IDC MarketScape report – an essential reference assessing cloud communications providers.  

With our enterprise-grade platform and deep networking interconnections to mobile operators around the globe, we enable 147 billion engagements per year, with best-in-class service quality and delivery. 

In other words, companies that require reliable, programmable messaging, voice, video, and email APIs to better engage their audience are in good hands with Sinch!

Read more

Enterprise CPaaS - a buyers guide
Selecting a CPaaS provider
Messaging services and products
Messaging services and products for Developers

Related glossary terms

Conversation API
Application Programmable Interface - API
Omnichannel marketing

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