Emergency alerts
Sinch Engage provides a secure, reliable platform to keep your people safe and informed during any event. Easy-to-use and fully integrated with your existing tools.
Reach everyone
Our platform is built on a carrier-grade network, providing the reliability you need to reach everyone instantly, from a small team to an entire community.
Reach thousands in seconds with mass text alerts.
Provide clear instructions to guide people to safety.
Easily build your recipient list by uploading your contact list, using our integrations, or connect via API.
Coordinate responses
An alert is just the start. Let people reply to notifications so you can confirm safety, provide instructions, and manage your response in one place.
Mobilize response teams with a single click.
Share live updates to coordinate efforts on the ground.
Track message delivery and engagement in real-time.
Automate alerts
Be ready for emergencies with pre-built templates and automated workflows.
Create message templates for any scenario.
Trigger alerts automatically based on emergency data.
Launch complex notification flows in just a few clicks.
“Before, we used SMS for one-off reminders. Now, with Sinch Engage in HubSpot, we can automate complex workflows for specific audiences, personalize messages very quickly, and actually see what was sent to each customer.”
Use cases
Leader in multichannel messaging
Drive awareness, keep citizens and constituents in the know, and build public trust through public communication powered by text messaging.
Integrate text messaging with your entire tech stack with our trusted integrations with CRMs and business software like HubSpot, Salesforce, NetSuite, and more.
Use SMS, MMS, or migrate to the new RCS securely.
Get 24/7 dedicated assistance from our knowledgeable support team, available worldwide.
Features
FAQs
An emergency text alert system allows businesses to send real-time text notifications during urgent or timely situations. These systems are used to communicate critical information like safety instructions, operational changes, or system outages to employees, customers, or partners.
Text alerts provide immediate reach and high visibility, even when email or app notifications fail. They’re essential for ensuring employee safety, minimizing downtime, and maintaining trust during events like power outages, security breaches, or natural disasters.
Businesses upload contact lists into a texting platform, draft a message, and send it instantly to all recipients. Some systems offer features like templates, automated triggers, and delivery reports to streamline urgent communications.
Yes, text messaging has a 98% open rate and messages are typically read within 3 minutes. Unlike email or push notifications, SMS doesn’t rely on internet access or app installations—making it highly reliable in critical scenarios.
Yes. Many emergency alert systems include automation features such as keyword-based triggers, pre-built templates, and escalation workflows that send follow-up messages if no response is detected.
Anyone in your contact database (employees, customers, contractors, or suppliers) can receive emergency alerts, provided they’ve opted in. Some platforms also support segmentation to send alerts to specific locations, teams, or roles.
Yes. Most enterprise-grade platforms offer encrypted messaging, access controls, and audit trails. They are designed to comply with privacy regulations like GDPR, HIPAA, or CCPA where applicable.
Emergency text alerts are widely used in industries like:
• Healthcare for staffing or lockdown notifications.
• Education for campus closures or active threat alerts.
• Retail for supply chain disruptions.
• Tech for server outages or cybersecurity threats.
• Construction & manufacturing for site safety communications.