Engage

Product Updates

January 2026

January 19, 2026

HubSpot Help Desk AI Agent: Sinch Engage now uses HubSpot’s AI for faster, automated support 

With HubSpot's AI Customer Agent and Sinch Engage, bring intelligent customer support via SMS into HubSpot Help Desk. Resolve questions faster, free up human agents, and improve customer satisfaction.

December 2025

December 5, 2025

RCS in Sinch Engage: Rich, branded messaging in the native inbox 

RCS is now available across Sinch Engage so you can send rich, branded, interactive messages – whether you want to send from our web app, API, or our HubSpot integration (with more integrations to come). 

October 2025

October 10, 2025

Introducing: AI-powered SMS workflows for NetSuite, powered by Sinch Engage

You can now set up AI-powered SMS workflows in NetSuite with Sinch Engage – automate messages faster, personalize at scale, and save hours of manual work.

Start your free trial today

Give Sinch Engage (formerly MessageMedia) a try for 14 days. No credit card required.