Sinch Engage Pricing
Dedicated Shortcodes are also available on request.
Prices quoted exclude tax (sales tax FAQ). Additional carrier fees may apply — please click here to learn more.
Messaging your customers should fit smoothly into your team’s workflow, which is why we give multiple options to use our platform.
FAQ
Sinch Engage is built for a wide range of industries—from retail and healthcare to logistics, fitness, and service businesses. If your business needs to connect with customers quickly and reliably, we’re a fit.
Sinch offers transparent packages starting at just $49 per month and scaling up to support volumes for large Enterprises. You can sign up yourself, or talk to one of our experts who can help you choose the right subscription and number setup based on your goals.
Your cost per text message is based on a few criteria:
• Your Sinch Engage messaging plan
• If you are on an annual or monthly plan
• Your message length and channel (SMS, MMS, or RCS)
• The destination country of the recipient
• Whether or not you have exceeded your messaging allotment within your plan
Unlike platforms that are more complex or require developers to get started, Sinch Engage is user-friendly, fast to set up, and gives you multiple ways to send—all in one platform.
Yes, we offer a free 14-day limited free trial (no credit card required) so you can explore the platform and send test messages to yourself. It’s a risk-free way to see if Sinch Engage is the right fit for your business.
When you’re ready to text customers, you will need to choose a plan and number type, register for a business number (one TFN is included in every plan), or bring your own, and then you’ll be ready to get sending.
Our support team is available 24/7 to help via chat, email, or phone. We also offer onboarding assistance, live demos, and experts on-hand who can clarify any questions you have about number provisioning, security, compliance, and custom messaging needs—even before you sign-up.
We offer live chat and support on all plans. For teams who want more high touch support, we offer 24/7 phone and email support on our paid support tier plans. See details about our paid support plans.
Our US plans charge for incoming and outgoing messages.
Wireless carriers charge carrier fees (also known as pass through fees) on all Toll free, A2P 10DLC, and Short Code numbers. This is an industry-wide change which affects all SMS service providers. These fees will be passed directly on to customers by Sinch Engage with no markup and will appear as a separate line item on invoices. You can read details about carrier fees here.
Yes, you can change your plan at any time within the platform or by reaching out to customer support.
Yes! We can provision a short code, toll free number, or local number for you. We can equip your existing landline number to handle business text messaging. If you already have a toll-free number or 10DLC, we can help you enable it for text messaging on Sinch Engage.
Toll free numbers cost $25 per month, and we give you the first one free of charge. A2P 10DLC numbers cost $25 per month. Short codes start at $1,000 per month. If you are a high-volume sender, get in touch with sales for custom rates.
Yes, you can have multiple phone numbers in your account. All of our plans include one free toll-free number, and you can easily add and use distinct phone numbers for each of your subaccounts for your separate departments and locations.
Just like other channels, sending RCS messages for your business requires registration, and we make it simple—from set-up to send. Get in touch with our sales team to get started.