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Introducing Sinch Engage: A new chapter in customer engagement 

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March 31, 2025

In the ongoing effort to keep customers engaged, informed, safe, and happy, your business needs to send the right messages on every channel that matters. That’s why we’re thrilled to introduce Sinch Engage, an easy way to build real connections with customers, clients, patients, and prospects – one interaction at a time. 

Sinch Engage is the next step forward in our long history as a leader in SMS communications. This intuitive platform helps you connect with your customers where they spend much of their time – on their smartphones and messaging applications. 

Why Sinch Engage?  

At Sinch, we’re pioneering the way the world communicates by empowering businesses of all types with mobile messaging solutions that drive results. Sinch Engage aligns our offerings more closely with our promise to deliver advanced, reliable, and scalable tools for mobile customer engagement. Ultimately, it’s all about taking customer communications to the next level, ensuring you have everything you need to build strong, lasting connections. 

We’re calling our platform Sinch Engage because we know that’s exactly what organizations like yours are aiming for as you expand your digital customer communication strategy. Put simply – you want to engage with the people you need to reach

Whether you’re using messaging for marketing purposes, delivering informational updates, or providing someone with support, each interaction is an opportunity for positive engagement. Sinch Engage is here to support that goal.

“At Sinch, we understand that every business needs the ability to reach customers and prospects on the channels where people prefer to have conversations. We’re proud to be building Sinch Engage as a versatile mobile messaging platform that goes far beyond SMS communications. You can rely on Sinch Engage to help you create and deliver everything from essential customer updates to powerful promotional campaigns. This is just the beginning of many good things to come.”
Suhani Mahajan VP of Marketing, Sinch Engage

What can you expect from Sinch Engage?  

What are we so excited about? Here are just a few of the ways Sinch Engage stands to benefit your approach to customer communications: 

Expanded messaging channels  

Go beyond texting with RCS – the future of native messaging. Plus, you’ll be able to send richer, more interactive experiences in channels like WhatsApp to help you meet your customers where they are. 

Advanced automation tools  

Streamline your customer interactions and boost efficiency with enhanced automation capabilities. That includes ways to provide your customers with answers faster and more efficiently. 

Deeper integrations  

Connect customer communications with the systems you already have in place. Sinch Engage easily integrates with many of the best CRM, ERP, and marketing platforms, optimizing your workflows and enhancing productivity. Expand your reach without expanding your stack. 

Enhanced analytics  

Gain better insights into your messaging performance and make data-driven decisions to grow your business. With Sinch Engage, you’ll get the data you need so you can understand exactly what makes your messages engaging and the ROI your messaging strategy generates. That means continuous improvements for your business and the customer experience. 

Looking ahead: Our commitment to innovation  

The introduction of Sinch Engage is part of our broader strategy to lead the next generation of mobile messaging. As the needs of businesses evolve, so will our platform – offering more ways to connect, engage, and deliver exceptional customer experiences. Whether you’re reaching out to customers, patients, or partners, Sinch Engage is designed to make every message count. 

We’d love for your business to join us on this journey. Learn more about Sinch Engage and evaluate our solution risk free by signing up for a free trial. Find out for yourself how sending the right message to the right people on the right channels can make a world of difference. 

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