sinch chat

Deliver next-level CX with app and web live chat

Keep sales flowing and customers coming back with in-app and web live chat! Let your agents answer pre-sales and support queries in real time or use chatbots for always-on availability — your choice.

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Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world

Why your business needs a live chat

Generate more leads

Capture interest from users of your app and web visitors with interactive lead gen experiences. 

Send sales soaring 

Never miss an opportunity to convert! Make sure all customers can easily find the info they need before purchasing. 

Offer instant, always-on support 

Use chatbots and live agents to provide 24/7, hassle-free customer care and reduce the burden on your phone support team.

Build connections between app users 

Enable safe, secure chats between users, whether your app is sparking romantic relationships or connecting drivers with customers.
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Reduce your web and in-app chat development time

Start coding with our In-App Chat and Web Chat SDKs in minutes. 

All the features you need to provide a top live chat experience like message history, number of available agents, and customizable UIs are already built for you. 

Our SDKs support iOS, Android, React Native, and web frameworks. 

Need a chatbot or contact center for your live chat experience? Our Chatlayer and Contact Pro tools come pre-integrated — or simply connect third party tools. 

Need to connect two users of your app? We’ve got you covered with ready-made P2P chat capabilities! 

Want to use app or web push notifications along with your chat? Our additional Push SDKs are here to cover all your push notification needs. 

Looking at messaging channels like WhatsApp, Instagram, Telegram, or SMS? Sinch offers lots of messaging channels via a single API including Sinch chat so you can streamline your development.

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How live chat works with Sinch

We offer Sinch Chat, made of in-app and web chat, through our Conversation API. That means you can easily use multiple messaging channels without having to integrate them individually.  

Integrate a single API into your internal CRM or contact center and easily turn channels on and off as needed. It also comes with lots of useful features so you don’t need to build them yourself, like fallbacks to other channels and contact tracking across channels. 

More insights from Sinch

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Viber

Connect with key audiences with Viber Business Messaging.

What are you waiting for?

Start engaging customers over Sinch Chat!