Join Annette Franz and Heather Share as they discuss why an exceptional customer experience should be at the heart of every business!
We’re in business because of and for our customers. And that’s why an exceptional customer experience should be at the heart of every business!
But the foundation of every outstanding customer experience is the company’s culture.
In this episode of the CX Education podcast, our host Heather Share welcomes Annette Franz, the Founder and CEO of CX Journey Inc. They talk about how technology has impacted customer experience, why culture is the foundation for everything in your company, including CX, and the benefits of automation in business.
With almost 30 years in customer experience, Annette is internationally recognized as a thought leader, coach, keynote speaker, and author.
Heather Share creates a visual landscape of possibilities for global businesses navigating ever-growing customer needs.
20 years of creating best-fit solutions in the SaaS platform world firmly places Heather as a leader in the space who is ideally positioned to help businesses achieve growth plans for retention, loyalty, and new business.
As a Product Adoption Manager at Sinch, Heather guides clients through emerging channels growing in popularity worldwide and promotes the importance of a conversational strategy.
Check out other episodes of CX Education and find out what the buzz is all about!