Direct Routing for Microsoft Teams
Enable Microsoft Teams voice calling — with Direct Routing
Expand control and reach with a wide range of routing options.
A Microsoft Operator Connect Partner
Access power and flexibility
Make and receive external calls
Direct Routing allows Microsoft Teams to make and receive external calls within the platform. It optimizes Microsoft licensing to help enterprises make massive cost savings by empowering calling for individual users rather than the entire organization. Voice calling is also available through Teams for analog devices, lobby phones, and other locations where end users might not have access to the app.
Route calls from the Microsoft Phone System
Direct Routing uses Session Border Controllers (SBCs) and SIP Trunk platforms to link the Public Switched Telephone Network (PSTN) to Teams. By selecting a provider like Sinch, with 99.999% uptime, you can rest assured of high reliability and availability — especially essential for businesses operating 24×7.
An integrated call experience
Best suited for businesses with complex needs, you can integrate calling between Teams users and other business-critical functions like remote teams and call centers. Plus, take advantage of additional SIP Trunk features like SIP-enabled phones, number porting, and international calling.
Reliable emergency calling
We’re one of the select few providers offering secure, seamless E911 calling directly through Microsoft Teams. So, no matter if your workforce is onsite or remote, you can be confident our 911 nomadic location management and precision routing will provide a seamless connection to emergency services.
Experience the ultimate call quality on a secure and reliable network
Get maximum reach and communicate securely and reliably with anyone over the largest nationwide network, with 94% population coverage — owned and operated by Sinch!
Voice services for Microsoft Teams provides all the features your business needs
Call anyone, anywhere
Make calls to non-Teams users or any outside phone number.
Reduce costs
Save on hardware expenses while taking advantage of our usage-based plans.
24×7 customer support
Easy-to-use, self service portal supported by experts around the clock.
Data security
Systems stacked with layers of physical, network, application, and interconnection security.
BYOC
Businesses bring their own carrier, choosing a Microsoft-approved partner.
Nationwide network coverage
Get PSTN-enabled Teams calling over fully geo-redundant interconnections on the largest U.S. network.
