CONFERENCE

ITW 2025 

Let’s talk telecoms at ITW 2025! Join Sinch at International Telecoms Week to dive into the latest innovations and next-gen solutions powered by our reliable and secure Tier 1 network.

  • Monday, May 5 – Wednesday, May 7, 2025

  • Gaylord National Resort and Convention Center 

    National Harbor, MD

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Chandy Ghosh

Sinch GM/COO for 911 Services

May 6, 2025 | 2:00 PM – 2:45 PM

Panel Discussion: Sourcing the talent to deliver the telco of the future

Global telcos are undergoing major transformation to assert their role in the ecosystem and this includes major cultural change. Seeking new perspectives and hiring from outside the industry can open up new sources of talent and fresh approaches to enabling next generation services and revolutionary customer experience. This panel will explore how leaders are reimagining their business structure, culture and talent acquisition, whilst navigating increased complexity, addressing the following questions:

  • How are legacy operational models balanced with AI innovation and platform models?

  • How is customer-centricity impacting internal collaboration?

  • How do businesses attract and retain talent with future-ready skillsets such as AI engineering and problem-solving?

  • How can existing staff be upskilled and reskilled to support customer demand, and how do mindsets need to evolve to enable this transition? 

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Miriam Liszewski

RCS Commercial Product Manager

May 7, 2025 | 12:10 PM -12:25 PM
Keynote Stage

CX transformation with RCS

RCS is the future of business messaging – its power to turn every text into an experience combined with increasing support and coverage globally means RCS is finally moving from a long-standing technology to a powerful reality!

Join Miriam to learn about:

  • The shifting digital customer communications landscape

  • Keeping up with customer expectations

  • RCS and the rise of AI and conversational business messaging

  • Real-world use cases highlighting tangible ROI and results achieved through innovative mobile messaging

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The Customer Communications Cloud

Sinch offers AI-powered apps, APIs, and network connectivity.

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The sinch super network

Discover why over 150,000 businesses trust the Sinch Super Network

Meet the network that powers other networks. It’s the most direct, secure, and reliable tier-1 network for messaging, voice, and email.

600+

direct operation connections

160M+

active phone numbers

100B+

calls completed yearly

700B+

texts and emails sent yearly

Deliver best-in-class customer connections

Elastic SIP Trunks

Effortlessly optimize voice communications with seamless scalability, high reliability, and cost-effective communication for businesses of all sizes.  

Rich Communication Services (RCS)

Revolutionizes messaging by delivering interactive media, real-time conversations, and branded experiences that deepen customer connections. 

Toll-Free 8XX

Ensures maximum uptime, extensive coverage, and premium call quality with our Feature D network and direct global connections.

Conversation API

Turns text messaging into rich, two-way interactions across 13 OTT channels, so you can engage customers where they already are, from WhatsApp, Apple Business Messenger, and Facebook Messenger. 

Sinch Email

Provides an integrated platform and comprehensive API-driven solution to improve every part of the email management lifecycle to send, optimize, and validate at scale.

Effortless authentication, stronger security, enhanced CX 

Verification API

Streamlines your authentication process with a single API that delivers SMS OTP, flash calls, voice verification, and 2FA data checks. Sinch Verification ensures seamless, scalable, and secure user experiences – built for global reach and maximum conversion. 

Number Lookup API

Ensures accurate, efficient communication, delivering key insights on carrier, location, and validity to optimize routing, minimize fraud risks, and maintain clean contact data.  

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