SMARTER CALL AUTOMATION 

Automate every call with IVR 

Build powerful Interactive Voice Response (IVR) workflows with the Sinch Voice API. Automate customer calls, provide self-service options, and route callers efficiently on our secure, global network. 

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Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world

BUILT-IN VALUE

Automate every call with intelligent IVR 

Built on a global network with flexible APIs, Sinch IVR helps you launch automated voice experiences that grow with you, save on costs, and boost customer satisfaction.

Global reach and reliability

Give your callers crystal-clear voice quality on a reliable Tier 1 network—built with global coverage, geo-redundancy, and 99.95%+ uptime. 

Programmable experiences

Quickly design custom call flows using APIs, SDKs, and SVAML, shaping service journeys your way, without vendor lock-in. 

Consolidated communications stack

Go beyond voice. Your Sinch account unlocks our full suite of APIs for SMS, Email, Verification, and Numbers. Consolidate your communications on a single platform to build faster and simplify vendor management. 
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CUSTOMER SERVICE AT SCALE 

Route every caller instantly 

Sinch IVR helps businesses handle routine inquiries, guide callers to the right department, and offer 24/7 self-service while providing a personalized experience. 

  • Self-service for common questions  

  • Smart, rules-based call routing 

  • Always-on availability 

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ENTERPRISE-GRADE TRUST

Depend on enterprise-grade reliability, security, and uptime

Built on a Tier 1 global network, Sinch IVR delivers high availability, ISO 27001 and GDPR compliance, and TLS/SRTP encryption to keep every conversation secure.

  • 99.95% platform availability  

  • ISO 27001, GDPR, STIR/SHAKEN compliance 

  • Geo-redundant AWS deployments

IVR IN ACTION

Where IVR delivers instant impact

Automated customer service

Handle routine questions like order updates or FAQs through self-service menus, so agents can focus on complex requests.

Call routing and selection 

Direct callers to the right team based on menu choices, reducing transfers and wait times.

Account balance inquiries

Provide secure, real-time balance details via IVR, giving customers 24/7 access without needing an agent.

Appointment scheduling

Let customers book, confirm, or change appointments with voice prompts that sync directly to your backend systems.

REVOLUTIONIZE YOUR VOICE CALLS 

Everything you need to build powerful voice flows 

Text-to-Speech (TTS) 

Generate dynamic, natural-sounding responses in real time to personalize every caller interaction. 





Call recording and transcription 

Record calls to optimize quality and training for enhanced customer interactions, and it’s easy to Bring Your Own cloud storage with Google, Amazon, or Microsoft Azure.

Number masking 

Protect user privacy by masking real phone numbers during two-way calls. 






In-app voice and video calling 

Add WebRTC-powered voice and video to your app with the Sinch SDKs, designed to easily handle both app-to-app and app-to-phone calling. 



Answering Machine Detection (AMD) 

Distinguish humans from voicemail on outbound calls to improve campaign efficiency. 




Global Super Network 

Benefit from our Tier 1 network in the US and globally distributed points of presence. This architecture is engineered for high-quality voice, ensuring consistent call quality. 

Developer-friendly 

Use robust APIs, SDKs, and documentation for fast, flexible integration. 






Comprehensive suite 

The Voice API is just one part of the Sinch Build portfolio. Easily add SMS, Email, and Verification from the same platform to reduce vendors, consolidate your stack, and accelerate your roadmap. 

Frequently asked questions about Sinch IVR 

Interactive Voice Response (IVR) is a technology that automates phone interactions, allowing callers to use voice or keypad inputs to access information or route themselves to the right department. 

You need a Sinch account, API credentials, and at least one virtual phone number to get started with Interactive Voice Response. 

Sinch IVR operates on a geo-redundant Tier 1 network with >99.95% platform availability for maximum uptime. 

Yes, Sinch Voice API is ISO 27001, GDPR, and STIR/SHAKEN compliant and supports TLS/SRTP encryption for secure communications. 

Talk to an expert about IVR

See how to automate calls, provide self-service, and route every caller efficiently with Sinch Voice API.