CAPTURE EVERY WORD

Turn your calls into clarity with call transcription

Call transcription transforms phone calls into searchable, secure text files stored in your own cloud. Get instant insights for compliance, analytics, and customer experience.

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Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world

SECURE, INFORMATIVE TEXTS

Make every conversation count with searchable, secure data 

Call transcription turns call recordings into written text files, giving teams fast access to customer sentiment, all while staying compliant.

Generate post-call insights

Dig deep into every transcript to uncover sentiment, spot trends, and track agent performance to guide smarter customer experience decisions.

Stay secure and compliant

Audio and JSON files are delivered to your AWS, Azure, or Google Cloud bucket, supporting ISO 27001 and GDPR requirements with immutable records.

Here, there, everywhere

With phone numbers available in over 70 countries, support for over 115 languages, and a platform distributed across five AWS regions, call transcription goes wherever you do.

Streamlined API activation

Easily add transcription to your existing call recording with a single API call.
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POST-CALL INSIGHTS

Track customer feedback and trends with call transcription

Every call becomes a source of insight with data you can search for trends, coaching cues, and product feedback—without third-party tools getting into your files.

  • Spot sentiment and trending keywords

  • Automatically score agent performance

  • Turn conversations into dashboard metrics

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DATA CONTROL

Store audio and written records on your secure cloud

You own your audio and text files. Sinch delivers files directly to your cloud storage, supporting ISO 27001 and GDPR while simplifying audits.

  • Store audio and JSON side-by-side

  • Streamline compliance tracks

  • Create reliable records

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DEVELOPER PRODUCTIVITY

Get started transcribing with one API parameter

Skip extra vendors and SDKs. Activate call transcription with a single transcription flag, reducing development time and maintenance.

  • Use your existing call recording flow

  • Locale options for better accuracy

  • Async webhooks keep you updated

REAL-WORLD USE

Teams rely on call transcription

Contact center analytics

Feed transcripts into BI tools to track sentiment, frequent keywords, and agent scores to improve customer experience.

Compliance and legal documentation

Store audio and JSON side-by-side in your own storage, helping you support compliance workflows and maintain durable evidence trails.

Automated note-taking

Push structured JSON to your CRM to create call summaries automatically, so your agents don’t have to do extra after-call work.

Quality assurance

Review transcripts to spot where messaging doesn’t land and identify targeted coaching opportunities.

WHAT YOU GET

What you get with call transcription

Integrated into call recording

Enable transcription in the same SVAML or Manage Call API request used to start recording.

Bring your own storage (BYOS)

Audio and JSON files are delivered together to your chosen Amazon S3, Azure Blob, or Google Cloud location.

Extensive language support

Choose the locale and access over 115 languages for accurate transcripts.


Asynchronous notifications

Get a transcription callback when your JSON file is stored and ready for processing.

ISO 27001 certified platform

Built on an information-security framework that meets internationally recognized standards.

High availability SLA

Rely on a globally distributed architecture that keeps your recording and transcription pipeline running with 99.95% uptime of.

Transparent pay-as-you-go pricing

Pay per recorded minute with no hidden fees or long-term commitments.

FAQ Block

Call transcription FAQs

Call transcription converts phone call audio into searchable text files, delivered alongside recordings to your cloud storage for analysis and compliance.

JSON transcripts are delivered to the same destination (S3, Azure, or Google Cloud bucket) that you specify for the audio file.

Transcription is $0.04 per minute, charged on top of the $0.002 per minute call-recording fee in a pay-as-you-go model.

You need a Sinch account with Programmable Voice activated, a cloud storage bucket with credentials, and call recording turned on.

Talk to an expert about call transcription via our Voice API

Learn how to use our Voice API to make calls searchable, surface trends instantly, and build smarter voice applications.