RECORD VOICE CALLS

Add secure, compliant call recording to your platform

Voice call recording with Sinch Voice API lets you capture and store every conversation directly in your own cloud storage for quality assurance, compliance, and agent training. With Sinch, recordings are never stored by a third party, so your data stays under your control.

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Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world

TAKE CONTROL OF CALLS

Record with confidence and full control 

Call recording with Sinch Voice API helps you meet compliance, improve service quality, and keep your data yours by storing recordings in your own cloud environment. 

Improve service quality 

Review recorded calls to coach agents, keep track of performance, and deliver consistent customer experiences at scale. 

Compliance support 

Choose where to store audio files to meet compliance mandates in regulated industries.

Total data ownership

Recordings are sent straight to your cloud storage, so you call the shots on access, retention, and security, not a third party.
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IMPROVE QUALITY & PERFORMANCE

Deliver consistent, high-quality customer interactions every time

By building call recording into your platform, supervisors can review recordings to find coaching opportunities, set best practices across the board, and track service KPIs without having to do it by hand.

  • Boost agent performance with targeted coaching

  • Data-driven insights improve customer experience metrics

  • Always-on or on-demand recording options

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MEET COMPLIANCE & REDUCE RISK

Capture every conversation to meet compliance and resolve disputes

Financial institutions and other regulated businesses use call recording to create an official record, protecting both customers and the company.

  • Secure record storage for more efficient audits and reviews

  • Supports finance, insurance, and legal mandates

  • Can help meet industry requirements

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GAIN FULL DATA CONTROL & SECURITY

Keep sensitive audio exactly where you need it—your own cloud

With Bring Your Own Cloud (BYOC), Sinch never stores your files. Your recordings stay in your hands, so you can control security, access, and how long they’re kept.

  • Direct uploads to Amazon S3, Microsoft Azure, or Google Cloud Storage

  • Keep data sovereignty and privacy

  • ISO 27001-certified platform infrastructure

CALL RECORDING IN ACTION

How leading teams use call recording

Contact center agent training

Supervisors record and review calls to provide targeted feedback so customers get the same quality service from any agent.

Financial services compliance

Banks and advisors keep a complete audio trail of client interactions to meet regulatory requirements and protect against disputes.

Automated note-taking

Once enabled, you can pair recordings with transcription to auto-generate searchable call notes, cutting down on manual data entry and admin work.

Dispute resolution

Objective audio records help companies investigate and resolve customer complaints quickly and fairly.

FLEXIBLE, SCALABLE, SAFE

Everything you need to record calls effortlessly

API & SVAML control

Easily start and manage call recordings right from your app, giving you full control and flexibility.


Enrich your calls

Build, customize, and automate voice calls at scale with Programmable Voice and integrate them seamlessly into your apps and workflows.

Bring Your Own Cloud storage

Send MP3 files directly to your S3, Azure Blob, or GCS bucket. Sinch never keeps your data.


Conference & dual-channel recording

Record every side of the conversation—whether it’s a group call or one-on-one—so you get the full picture.

Stereo recording

Separate agent and customer audio into their own channels for easier analysis and transcription.

Flexible recording rules

Choose on-demand, agent-initiated, or hidden modes to fit your business and compliance needs.

Global transcription

Transcribe recordings in over 115 languages and locales to access searchable insights and analytics.

Start/Stop instructions

Use SVAML commands to capture exactly the segments you need.


Real-time notification events

Receive recording_finished and recording_available webhooks to trigger downstream workflows instantly.

FAQ

Call analytics FAQs

Recordings are uploaded directly to your specified cloud storage bucket. Sinch never stores your audio files.

Yes. Voice call recording works with transcription, sending files for transcription as soon as they are available.

All recordings are delivered in the widely supported MP3 format.

Amazon S3, Microsoft Azure Blob Storage, and Google Cloud Storage are fully supported for direct uploads.

Talk to an expert about call recording via our Voice API

Learn how to securely record calls, store MP3s in your own cloud, and meet compliance requirements.