CALL ANALYTICS

Track, understand, and improve every call

Sinch Voice API gives you real-time call analytics, cost management, and troubleshooting tools all in one dashboard, helping you run reliable, scalable voice apps.

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Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world

CLARITY IN EVERY CALL

Clear insights on performance, cost, and reliability

Keep tabs on call performance, manage costs, and quickly resolve issues. Real-time metrics, per-call costs, and detailed reports let you stay in control of your call communications.

Build with confidence

Track every call interaction in real time and take the guesswork out of building, testing, and launching. No more “black box” problems—just confident teams.

Control your budget

A single screen lets you see live usage and per-call costs, so you avoid surprises and match spending with your business goals.

Resolve issues fast

Filter Call Data Records and download CSV reports to quickly spot problems, keep uptime high, and protect customer experience.
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BUILD WITH CONFIDENCE

See the full picture for call performance and quality

Get transparency into your voice communications with real-time call analytics and detailed performance data. With phone numbers in over 70 countries and a 99.95% SLA, every critical interaction is captured across your global operations.

  • Keep track of key call metrics live

  • Get detailed performance history

  • Say goodbye to “black box” uncertainty

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BUDGET CONTROL

Real-time, per-call cost tracking

With on-dashboard, per-call cost tracking, you can avoid budgetary surprises. See your live usage and costs at a glance, including pay-as-you-go pricing and fees for numbers or features like Recording, Transcription, AMD, and IVR

  • View spending as each call ends

  • Export usage for finance teams

  • Align costs with business target

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TROUBLESHOOTING

Stop problems in their tracks with logs and dashboards

Identify and fix issues before customers ever notice. Download CSV reports, filter by number, date, or outcome, and inspect Call Data Records to pinpoint what went wrong. Global infrastructure across five AWS regions gives you fast data access anywhere.

  • Filter CDRs to isolate problems

  • Download reports for deep analysis

  • Keep high availability worldwide

CALL ANALYTICS IN ACTION

Where call analytics adds value

Routine health monitoring

Continuously monitoring call quality and system performance helps you spot anomalies early and keep service levels on track.

Budget reconciliation

Detailed usage and cost breakdowns make it simple to reconcile spending, allocate charges, and forecast future voice budgets.

Troubleshooting

Easily dive into Call Data Records to find and fix call failures or quality issues—no need to build your own monitoring tools.

Quality assurance

Analyze call patterns, duration, and outcomes to refine IVR flows, agent scripts, and overall customer experience.

CALL INSIGHT FEATURES

Everything you need in one dashboard

Clean analytics dashboard

An intuitive interface surfaces real-time and historical metrics so you can act on insights without digging through raw data.

Detailed Call Data Records (CDRs)

Every call includes timestamps, duration, endpoints, and status information for precise tracking and troubleshooting.

Simple filtering

Easily filter by number, date, or result with a few clicks to find exactly the data you need, when you need it.

Cost and usage data

Live spending and usage views let teams manage budgets, optimize routing, and justify costs to stakeholders.

Section FAQ

Call analytics FAQs

Voice analytics provides real-time monitoring and reporting on phone call analytics. As calls flow through the Sinch Voice API, data is automatically captured and available in your dashboard or as downloadable CSV reports.

No. Voice analytics is included with the Sinch Programmable Voice API at no additional cost.

Log in to your Sinch dashboard to view real-time call analytics or generate and download a complete CSV report anytime.

Yes. Detailed Call Data Records display status and failure reasons, and you can filter to the exact call in seconds.

You need a Sinch account using the Voice API. Analytics is turned on by default and doesn’t require additional setup.

Get visibility into every call with Sinch Voice API

See how our built-in reporting suite helps you monitor usage, uncover trends, and download detailed CSV reports.