FORWARD CALLS GLOBALLY 

Simple, scalable call forwarding 

With Sinch, you can automatically redirect calls to the right number or device anywhere in the world. Setup takes minutes with our easy self-serve tools or Sinch Voice API, so your business keeps running without dropping calls. 

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Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world

WHAT MAKES US DIFFERENT 

Flexible call forwarding for every business 

Whether you’re a growing startup or a global enterprise, Sinch makes call forwarding easy. Use our no-code tools or developer-friendly APIs to keep your callers connected and happy. 

Better caller experience

Automatically send callers to the right agent or department, cutting down on wait times and creating a smooth experience. 


Boost business agility 

Forward calls to mobile or backup numbers instantly so you can always reach your team during remote work, outages, or unexpected events. 

Track marketing performance

Assign unique numbers to each campaign and forward calls centrally to track which ads drive results and maximize ROI. 

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CUSTOMER SERVICE 

Send every customer to the right place 

Call forwarding recognizes the dialed number and redirects calls straight to the right team or agent for faster service, fewer transfers, and happier customers. 

  • Shorten wait times 

  • Match callers to specialized teams 

  • Boost satisfaction and loyalty 

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BUSINESS CONTINUITY 

Keep your teams connected anywhere 

Don’t let unexpected events disrupt your business. Forward office numbers to mobiles or backup lines to support remote work and keep everything up and running during downtime. 

  • Support remote or hybrid work 

  • Keep service running during outages 

  • Protect revenue with rapid rerouting 

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MARKETING ROI 

See which ads drive real calls 

Assign a unique number to each ad campaign and forward them all to one line. Instantly track which campaigns generate calls so you can invest wisely. 

  • Attribute calls to specific campaign ads 

  • Measure offline campaign performance 

  • Make data-driven budget decisions 

CALL FORWARDING IN ACTION 

Where call forwarding delivers value 

Marketing campaign tracking 

Assign unique numbers to ads and forward calls centrally to see which channels drive real conversations and fine-tune your spending. 

Remote work support 

Forward office calls to mobile phones, so teams stay reachable and productive no matter where they are. 


Business continuity 

Reroute calls to backups during outages or closures to avoid missed opportunities and keep service up and running. 

Improved customer service 

Connect every caller directly to the right department. Say goodbye to endless transfers and hello to happy customers. 

FEATURES THAT JUST WORK 

All-in-one call forwarding made easy 

Self-serve setup 

Turn on call forwarding in minutes with the Sinch dashboard. 

No-code option 

Non-technical users can set forwarding rules through an intuitive interface. 

Developer-friendly API 

Get full control with the Programmable Voice API and custom logic. 

Global reach 

Support customers and teams everywhere with call forwarding around the world. 

Clear pricing 

Included in standard per-minute rates—no hidden fees or extra charges.  

Reliability at scale 

Built on an enterprise-grade network for consistent, high-quality call forwarding. 

Enterprise-grade security 

ISO 27001, GDPR, and STIR/SHAKEN compliant with TLS and SRTP encryption. 

Real-time configuration 

Change forwarding rules instantly through the dashboard or API. 

Call forwarding FAQs 

Call forwarding automatically redirects incoming calls from one phone number to another. With Sinch, you set up forwarding rules in the dashboard or via the Voice API, and incoming calls to your Sinch number will go straight to your chosen destination. 

Yes, call forwarding is included in the standard per-minute fee for Programmable Voice. There are no additional setup or usage charges. 

Not at all. Our no-code Sinch dashboard lets anyone set up and manage call forwarding rules in just a few clicks. 

Absolutely. You can forward calls to numbers in 70+ countries and 16,000+ cities with Sinch’s global reach. 

Sinch call forwarding is ISO 27001 certified, GDPR compliant, STIR/SHAKEN compliant in the US/CA, and uses TLS and SRTP encryption for call data. 

Just sign in to your Sinch dashboard, rent a number, and set your forwarding rules to begin—it’s that easy. 

Talk to an expert about flexible call forwarding 

See how Sinch helps you forward calls anywhere in the world, route customers to the right team, and keep your business running—no matter where your people are.