Customer Story
How Cage Cube grew revenue by 20% with Elastic SIP Trunking
Overview
Challenge: Deliver reliable, cost-effective voice solutions for customers with varying needs
Solution: Deploy Sinch Elastic SIP Trunking for simplified management and billing
Results: Significant increase in customer satisfaction and 20% higher monthly MRR
“Sinch’s Elastic SIP Trunking has simplified the process, from setup to billing, and provided a clear advantage in customer satisfaction. It’s been a game-changer for Cage Cube’s service delivery.“
As small and medium-sized businesses expanded their communication networks, Cage Cube Technologies found itself at a crossroads. Their customers needed reliable, cost-effective voice solutions that scale — whether for white-label services or integrations with platforms like 3CX. But their existing provider made this difficult.
Cage Cube struggled with unpredictable billing, complex configurations, and cumbersome setups for high-risk area codes. These hurdles slowed down operations and frustrated customers, which limited Cage Cube’s ability to deliver high-quality service.
Simplifying voice communication services at scale
To solve these challenges, Cage Cube turned to Sinch’s Elastic SIP Trunking. The platform’s flexibility and scalability were a perfect match for their growing customer base. With Elastic SIP Trunking, Cage Cube simplified number porting, improved project management, and introduced streamlined billing through an easy-to-use, customizable dashboard.
Driving growth through enhanced service delivery
Almost immediately, Cage Cube saw operational improvements that made life easier for both their team and their clients.
- Faster onboarding & troubleshooting – Simplified number porting and project-based reporting reduced troubleshooting time, so the team can focus on client needs.
- Transparent, predictable billing – Cage Cube can now offer clients straightforward, reliable pricing.
- Seamless integration – The intuitive dashboard enabled smoother connectivity with existing tech stacks.
“Sinch’s Elastic SIP Trunking has simplified the process, from setup to billing, and provided a clear advantage in customer satisfaction,” said Tom Herbert, Founder and Lead Engineer at Cage Cube Technologies. “It’s been a game-changer for Cage Cube’s service delivery.”
Most importantly, these improvements directly impacted business growth. Cage Cube’s monthly recurring revenue grew by 20%.
Scaling with Sinch’s comprehensive suite
With a strong foundation in place, Cage Cube is already looking ahead. They’re exploring additional Sinch services, such as Fax API, and are planning to offer a private-label version of the Sinch dashboard to provide even more value for MSPs and direct clients.
By partnering with Sinch, Cage Cube is building a future-proof, scalable communication ecosystem for their customers.
