Chat to text
Answer customers, send automated follow-ups, and continue the conversation long after they’ve left your website — all from your business number. Our platform is secure, reliable, and made for growth.
Streamlined comms
Stop juggling different inboxes. Our chat-to-text feature brings all your customer conversations into one place, so your team can respond to everyone without missing a beat.
Turn website chats into texts without tech skills
Manage all customer conversations in one unified inbox
Answer customers on the channel they prefer
Personalized scale
Use details from past conversations to send smarter, more relevant texts. Build stronger relationships and show customers you remember what matters.
Connect with customers using hyper-relevant texts
Send targeted offers that get more engagement
Build loyalty by remembering customer preferences
Maximize reach
Invite visitors to continue the conversation over text and watch your subscriber list grow. Convert casual browsers into high-intent customers who want to hear from you.
Capture more leads from website chat interactions
Grow your SMS list with high-intent subscribers
Drive more revenue with timely promotions and alerts
“Sinch Engage helped us to keep our support costs dramatically lower than competitors. With one person able to handle as many customers as four team members, we quartered the cost of support while keeping our customer satisfaction scores in the excellent range.“
Chat to text use cases
Give customers fast, relevant answers and build trust with every message. For inspiration, here are popular scenarios for using a chat to text platform.
Get Started
Answer customers directly or use auto-responses so they’re never left waiting. It takes just a few minutes to get started.
Chat features
Sinch Engage
Save time and reach more customers with smart business texting. Thousands of brands trust our secure platform, since we offer 24/7 support and make it easy to:
Start and scale text message campaigns for reminders, promotions, support, and more
Connect messaging to existing tools in just a few clicks (including HubSpot, Salesforce, Zoho CRM, Shopify)
Work smarter (and faster) with automations, unified multichannel inbox, AI workflows, mobile app, and API
Chat to text FAQ
Chat to SMS is a communication feature that lets users send SMS messages directly from a text messaging platform, like a customer service chat window or messaging dashboard. It bridges the gap between real-time chat and traditional text messaging, allowing for broader customer reach, especially when customers go offline.
When a customer starts a chat session (on your website or app) and later drops off, chat to SMS allows you to continue the conversation over text. The message transitions seamlessly from live chat to online texting, so the customer doesn’t miss a response and your business doesn’t miss an opportunity.
No. You can use a separate number but you don’t have to. You can use your existing local business number to send and receive texts. This keeps all your communication professional and consistent.
Chat to text improves customer engagement, reduces conversation drop-offs, and increases conversion by meeting customers where they are (on their phones). It’s perfect for re-engaging leads, sending follow-ups, or delivering timely support when users leave your site.
Yes. Leading platforms like Sinch Engage follow strict data privacy regulations, including GDPR and TCPA SMS compliance. You can manage opt-ins, track consent, and review message logs from one inbox. Your conversations are always confidential.
Retail, healthcare, financial services, education, and customer support teams in nearly every sector use chat to text to increase response rates, reduce missed inquiries, and improve customer satisfaction.
Yes. With Sinch Engage, you can send messages across countries and carriers to reach customers no matter where they are.