Secure Texting Made for scale

Enterprise text messaging platform

Secure and reliable business texting that’s built for driving business growth at scale. Join 3,000+ enterprise customers worldwide creating mobile-first messaging experiences.

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Trusted by thousands of top brands
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Messaging performance

Enterprise text messaging for modern businesses

Connect with your customers at scale while ensuring compliance and security. Sinch Engage powers enterprise messaging with:

  • SMS, MMS, RCS, and WhatsApp messaging with a 98% open rate 

  • Enterprise-grade reliability with 99.9% uptime and direct carrier connections 

  • Secure, encrypted, and globally compliant messaging infrastructure 

  • AI-driven automation and analytics for optimized engagement 

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Sales & engagement

Enterprise SMS messaging for sales & customer engagement

Engage customers at every stage with high-impact, two-way messaging.

  • Close More Deals: Automate follow-ups, schedule meetings, and send targeted offers. 

  • Promote at Scale: Launch personalized marketing campaigns with rich media and automated workflows. 

  • Boost Retention: Keep customers engaged with timely updates, personalized recommendations, and loyalty rewards. 

  • Drive Measurable Outcomes: Track conversions and engagement through integrated analytics. 

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Powerful integrations

Sync messaging across platforms you already use

Connect messaging to your tech stack seamlessly in just a few clicks – no developers needed. 

  • ERP and CRM systems: Sync with platforms like HubSpot or Salesforce to maintain a unified customer view and automate messaging workflows.

  • Marketing platforms: Message your contacts where they hang out across WhatsApp Support or HubSpot.

  • API Connectivity: Fully customizable API integrations for advanced workflows.  

Explore our integrations
It’s a good position to be in: We can reach students instantly, and they actually respond. SMS and RCS through Sinch Engage, integrated directly with our HubSpot workflows, have completely changed how we communicate.
Miles Porton Website Coordinator, Shrewsbury College

Industry use cases

Enterprise text messaging use cases

Retail

Multichannel campaigns, abandoned cart recovery, promotions

Healthcare

Securely encrypted patient engagement and appointment reminders

Finance

Secure transaction alerts and fraud prevention

Real estate

Automated property alerts and lead engagement

Hospitality

Reservation confirmations and guest engagement

Education

Student, parent, and prospect communication at scale

Logistics

Shipment tracking updates and proactive delivery alerts

Government

Public alerts, citizen engagement, and emergency notifications
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Compliance

Secure & compliant messaging platform

Ensure secure, compliant communication with a trusted partner.

  • Global Coverage: 600+ direct carrier connections for instant, reliable delivery. 

  • Compliance First: GDPR-compliant, MEF Code of Conduct approved, ISO27001 certified. 

  • Advanced Security: Encrypted messaging, fraud detection, and anti-spam measures. 

  • Regulatory Safeguards: Stay ahead of carrier and government regulations to prevent service disruptions. 

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Communication

Always-on enterprise text messaging for communication

Scale support and service with intelligent messaging.

  • Automated Customer Care: Automated responses and agent escalation assignment chatbots for 24/7 support. 

  • Operational Efficiency: Bulk notifications, appointment confirmations, and automated reminders. 

  • Enterprise Collaboration: Shared inbox for seamless team communication and customer response management. 

  • Customizable Workflows: Adaptable messaging and personalization for a tailored customer experience. 

Ways to use enterprise messaging

Key features of our enterprise text messaging platform

Direct integrations

Sync messaging across your entire tech stack, like HubSpot, Salesforce, NetSuite, Zoho CRM, Zapier, and more.

Mass Texting

Send important updates and promotions to thousands of contacts at once.

Rich messages

Send SMS, MMS, or RCS messages, or message on WhatsApp and social channels.

Personalized Messaging

Deliver relevant, targeted messages at scale.

Real-Time Analytics

Track performance and optimize campaigns.

Two-way conversations

Send a text to key segments but respond 1:1 for targeted, more personalized interactions.

Automated alerts

Contacts always receive important alerts — like delivery updates and payment reminders.

Advanced team inbox

Message as one team, from one shared inbox to reduce friction and be more productive.

AI writing assistance

Craft engaging content quickly with an AI writing tool that makes composing a breeze.

Template manager

Create reusable templates or use preexisting templates for consistent messaging that speeds up your work.

Mobile landing pages

Send customers to a personalized landing page. Track clicks to measure engagement.

Contact groups

Target specific audiences efficiently and send one message to groups of contacts at once.

Real results: Enterprise text messaging services from Sinch

Image for How HSBC revolutionized the personal loan experience with WhatsApp

How HSBC revolutionized the personal loan experience with WhatsApp

Read the case study
Image for How an SMS questionnaire keeps hospital staff and patients safe

How an SMS questionnaire keeps hospital staff and patients safe

Read the case study
Image for AAA drives meaningful member experience change through mobile messaging

AAA drives meaningful member experience change through mobile messaging

Read the case study
Image for How FirstBank went from financial institution to tech company

How FirstBank went from financial institution to tech company

Read the case study

FAQs

Enterprise Text Messaging Platform

An enterprise text messaging platform allows businesses to send and receive SMS and MMS messages at scale securely at large volumes to customers, patients, employees, and stakeholders. Using a business texting service can help organize and streamline communication efforts across your organization and with your contacts on a channel with a 98% open rate, instant delivery, and real-time responses.

Text messaging at scale is useful for enterprise businesses looking to be more efficient, optimize communications, and increase ROI on their marketing efforts. Enterprise messaging is useful for marketing campaigns, emergency alerts, sales alerts, scheduling and booking confirmations, patient communication, community communication, and customer support. With an enterprise text messaging platform, businesses can send customized messages that feel personalized to the recipient, but that are sent in bulk, making the process of text communication faster and easier to manage at scale. 

Sinch Engage is built for enterprise-scale messaging with unparalleled global reach, compliance, security, and intelligent automation. It’s easy to send high volumes of messages using our secure SMS integration, online portal, or directly from your CRM or ERP using our native integrations to automate large-scale, segmented, and personalized SMS campaigns.

Yes! We meet GDPR, CCPA, ISO27001, and MEF Code of Conduct standards.

Absolutely. With 85+ integrations, you can sync your SMS platform with tools like Salesforce, HubSpot, and Netsuite.

Talk to our experts to find a tailored solution for your needs.

See why thousands of companies use Sinch Engage

Tell us more about your business so we can help you best. In a rush? Call us here + 1 888 507 6511