Sinch Engage Channels
From appointment reminders and alerts to rich marketing campaigns, Sinch Engage helps you reach your audience on top mobile channels they use the most.
Delivering the right message starts with selecting the right channel for the job. Sinch Engage gives you the power to choose and execute engaging campaigns, all from one platform.
SMS
Get everything you need to drive ROI from SMS. Automate keyword responses, drip campaigns, and reminders, and use two-way messaging from a unified inbox. Scale even faster with built-in SMS analytics and CRM integrations.
MMS
Capture more attention with your text campaigns by adding images, GIFs, and videos. We make it easy to send eye-catching texts that drive higher engagement – all managed from one place.
RCS
Like sending an SMS, but so much better. RCS is branded, verified messages (with SMS fallback) in the inbox. Deliver rich, conversational experience with high-resolution images and interactive buttons – no developers needed.
Grow your brand presence on the app customers love. Ideal for marketing, sales, and customer support, we help you get setup in minutes and even integrate directly with HubSpot and Salesforce to streamline your campaigns.
SMS (Short Message Service) is best for sending reliable, text-only messages like alerts and reminders.
MMS (Multimedia Messaging Service) is an upgrade to SMS, allowing you to send rich media like images and videos.
RCS (Rich Communication Services) further enhances the native SMS inbox with app-like features such as branded profiles, interactive buttons, and carousels.
WhatsApp is a popular messaging app that allows businesses to have rich, two-way conversations with customers, complete with media, buttons, and automation
Broader reach: Some users prefer or only use WhatsApp or richer message formats.
Better engagement: RCS and WhatsApp support interactivity (buttons, carousels, media), leading to higher click-through rates.
Fallback strategies: If a user’s device doesn’t support RCS, you can fall back to MMS or SMS.
Rich analytics: You get deeper insight (opens, read receipts) from richer channels
Sinch Engage supports sending images, GIFs, videos and other media via MMS or, where available, RCS.
You can embed media directly in campaigns, and the platform handles delivery, fallback, and compatibility.
Sinch Engage offers a unified inbox where team members can view and respond to conversations, whether they originate via WhatsApp, SMS/MMS, or RCS.
