Conversations, Products
Introducing Sinch Engage: A new chapter in customer engagement
Conversations, Products
In the ongoing effort to keep customers engaged, informed, safe, and happy, your business needs to send the right messages on every channel that matters. That’s why we’re thrilled to introduce Sinch Engage (formerly MessageMedia), an easy way to build real connections with customers, clients, patients, and prospects – one interaction at a time and from one messaging inbox.
Sinch Engage is the next step forward in our long history as a leader in SMS communications, and it also brings the expertise and capabilities of MessageMedia – a global leader in mobile messaging solutions for over 20 years – into our new, powerful platform.
Sinch Engage’s intuitive messaging platform helps you connect with your customers where they spend much of their time – on their smartphones and messaging applications.
At Sinch, we’re pioneering the way the world communicates by empowering businesses of all types with mobile messaging solutions that drive results. Sinch Engage aligns our offerings more closely with our promise to deliver advanced, reliable, and scalable tools for mobile customer engagement. Ultimately, it’s all about taking customer communications to the next level, ensuring you have everything you need to build strong, lasting connections.
We’re calling our platform Sinch Engage because we know that’s exactly what organizations like yours are aiming for as you expand your digital customer communication strategy. Put simply – you want to engage with the people you need to reach.
Whether you’re using messaging for marketing purposes, following up on sales conversations, delivering informational updates, or providing someone with support, each interaction is an opportunity for positive engagement. Sinch Engage is here to support that goal.
“At Sinch, we understand that every business needs the ability to reach customers and prospects on the channels where people prefer to have conversations. We’re proud to be building Sinch Engage as a versatile mobile messaging platform that goes far beyond SMS communications. You can rely on Sinch Engage to help you create and deliver everything from essential customer updates to powerful promotional campaigns. This is just the beginning of many good things to come.”
What are we so excited about? Here are just a few of the ways Sinch Engage stands to benefit your approach to customer communications:
Grow your presence on multiple messaging channels in one easy, secure platform. You get everything you need to create, send, and automate SMS and MMS messages, and you can go beyond texting with RCS – the future of native messaging. Plus, you’ll be able to send richer, more interactive experiences in WhatsApp to help you meet your customers where they are.
Take advantage of smart automation, even if you don’t have tech skills. Our enhanced automation capabilities help you streamline your customer interactions and boost efficiency. That includes ways to provide your customers with answers faster and more efficiently.
Add multi-channel mobile messaging to the systems you already have in place. Sinch Engage easily integrates with many of the best CRM, ERP, and marketing platforms in just a few clicks – including HubSpot, Salesforce, Netsuite, Shopify, Zapier, Workato and many more. You get to optimize your workflows and enhance productivity, while at the same time, execute more personalized customer communcations that gets responses.
Gain the messaging insights you need to grow your business with our built-in reporting – including delivery receipts, reply rates, click throughs, opt-outs, and more. With Sinch Engage, you’ll get all the data you need to understand exactly what messages resonates with your audience and the ROI they generate. That means continuous improvements for your business and the customer experience.
“Sinch Engage helps me understand all SMS campaigns, what I’m spending money on and where I’m getting the best return on investment. It just makes my life so much easier to understand it from a higher level.”
The introduction of Sinch Engage (formerly MessageMedia) is part of our broader strategy to lead the next generation of mobile messaging. As the needs of businesses evolve, so will our platform – offering more ways to connect, engage, and deliver exceptional customer experiences. Whether you’re reaching out to customers, patients, or partners, Sinch Engage is designed to make every message count.
We’d love for your business to join us on this journey. Learn more about Sinch Engage and evaluate our solution risk free by signing up for a free trial. Find out for yourself how sending the right message to the right people on the right channels can make a world of difference.
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