Glossary

Omnichannel sales

What is an omnichannel sales approach?

As most customers typically use multiple channels to move through the sales funnel, an omnichannel sales approach allows businesses to unify customer experience across these channels and retain context and continuity across the entire customer journey, whether customers buy in store, from their desktop, or via their mobile phone. 

How can Sinch support your omnichannel sales strategy? 

We’ve got powerful messaging APIs and solutions to help you expand your reach, showcase your brand, drive more conversions through personalized, compelling campaigns, and deliver top-notch service across all the channels your customers use.  

What are the benefits of partnering with Sinch for omnichannel sales? 

From personalized messaging campaigns to chatbots and voicebots, or real-time customer care, we’ve got everything you need to create a seamless omnichannel experience that drives engagement, conversions, and loyalty.  

Sinch’s Conversation API lets you engage customers with rich media and personalized content on any messaging channel through a single connection while retaining context and continuity for a seamless customer experience. And of course, it integrates seamlessly with any of your existing tools! 

We’ve also got a whole suite of turnkey solutions for omnichannel campaigns, customer care, and AI-powered mobile conversations. 

Being a leader in cloud communications also means we ensure your messages always get delivered quickly and reliably, wherever your recipients are. 

Read more

Customer engagement in the 2020's
Conversation API
Conversation API for Developers

Related glossary terms

Conversation API
Omnichannel marketing
Artificial Inflation of Traffic - AIT

Sinch makes it easy!

Build meaningful connections with your customers

Talk to an expert
Try for free