Sinch Engage MobileApp

A full business messaging hub in your pocket

Manage conversations, tag teammates, and never miss a message — whether you’re in the office, in the field, or in transit.

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Top brands rely on Sinch Engage to reach their customers

Access conversations instantly

Manage two-way conversations, synced contacts, and real-time messages from the convenience of your phone. Act on messages even without your laptop.

Different channels, one inbox

See a history of conversations from across channels in your Mobile inbox (like SMS, WhatsApp, Instagram, and more) to refer to any time.

Keep work & life separate

Ensure your teammates use a business number — never their own personal line — for customer messages.

Work together from anywhere

Collaborate in the shared team inbox across multiple devices. Assign threads and filter messages by user for added team efficiency.
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Mobile App use cases

What you can do with the Sinch Engage mobile app

Our mobile app gives you everything you need to read, respond to, engage, and convert — easily and on-the-go.

Start a campaign or reply to leads and customers from anywhere — even easier with our pre-made templates and contact sync.

View delivery statuses and engagement metrics. Assign a message to a teammate or filter to see just your own.

See SMS, MMS, WhatsApp, Instagram, and Facebook in one shared inbox your entire team can use together.

Stay informed of inbound chats, task assignments, and customer escalations with custom push notifications.

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How it works

Getting started with Sinch Engage Mobile App is easy

  • Download from the app store
    Available for iOS and Android.

  • Log into your account
    Use your existing Sinch Engage credentials to access your account (you currently cannot create a new account within the app).

  • Send messages and collaborate with your team
    Start a new message or reply instantly from your team inbox. Assign conversations to team members to work together.

  • Customize your alerts
    Set up notifications for new messages and assignments, so you’re always on top of important messaging activities.

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FAQs

We answer your most common questions about the Sinch Engage mobile app.

iOS 15,16,17,18 and Android 12,13,14,15

Our mobile app is available to all users with an active Sinch Engage plan except Basic‑only and trial‑only accounts.

No, the mobile app is intended only for current Sinch Engage customers. Using a standard web browser, you can register for our free trial here.

In the mobile app you can view and message all contacts from your Sinch Engage account as well as contacts synced from your CRM. At this stage you can’t edit contacts nor create new ones from the mobile app – although that is on the roadmap.

Yes, the inbox collects all messages, including replies to messages sent using integrations. So if, for example, you send an SMS campaign from HubSpot, you can manage all your campaign replies in the mobile app.

On the mobile app you can read inbound messages from SMS, Facebook Messenger, Instagram, WhatsApp Business, and Google’s Business Messages.

However, at this stage, you can only send SMS. We are creating one of the most powerful instant messaging apps for business, and are already working on evolving the mobile app into a truly multichannel messaging inbox. Stay tuned.

Start texting today and find the best workflow for your business

It’s easy — explore Sinch Engage with a 14-day free trial to see how it works. No credit card required.

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