Looking for a MessageMedia page? If you are and were redirected here, it's because MessageMedia is rebranding to Sinch Engage. Learn more about our rebrand.

RETAIL SMS MARKETING

Grow your retail brand with text message marketing

Reach more shoppers and drive sales with personalized text campaigns, abandoned cart SMS, and exceptional customer service. Easy, secure, and integrated with your stack. 

Get started
Image for Grow your retail brand with text message marketing
Trusted by thousands of brands worldwide

BOOST SALES

Get more sales with targeted campaigns

Boost revenue by sending the right message at the right time. Sinch Engage lets you segment customers and personalize SMS campaigns for maximum impact.

  • Send and schedule promo deals, product launches, and seasonal campaigns 

  • Launch eye-catching campaigns with with MMS, WhatsApp, and now RCS

  • Increase conversion rates by up to 45%

Image for Get more sales with targeted campaigns

Build loyalty

Turn one-time buyers into loyal brand advocates

With our secure and flexible texting platform, you can easily go beyond basic bulk SMS and give a more engaging experience to keep shoppers coming back. 

  • Create campaigns based on past purchase history

  • Send personalized birthday and anniversary offers

  • Recover abandoned carts with automated follow-ups

Image for Turn one-time buyers into loyal brand advocates

RESPOND INSTANTLY

Provide instant support via two-way texting

Be there whenever your customers need you. Sinch Engage enables real-time, two-way conversations so you can quickly answer questions, resolve issues, and provide a human touch.

  • Handle 8x more inquiries compared to phone or email

  • Resolve issues 5x faster with live agent texting

  • Get 25% higher CSAT scores and fewer complaints

Image for Provide instant support via two-way texting

Clothing the Gaps increase Black Friday campaign ROI by 2,000%

“We’d been using email marketing for a long time, and we were posting to social every day, but we weren’t seeing those cut-through and open rates that we were looking for. With the support of Sinch, we targeted our highly engaged audience first with SMS for Black Friday…and it paid off.
Laura Thompson CEO and co-founder
Read the customer story
How Clothing The Gaps Achieved 2,000% ROI with Sinch Engage

Constant Supply builds connection with retail customers with smarter SMS

“Email is great, but being able to message people directly is such an easier way of communicating with those customers. Using the platform and being able to deal directly with people, that’s super powerful for us, and it works really, really well.“
Adam Blackburn Director
Read the customer story
How Constant Supply uses SMS to simplify customer communications

A leading beauty retailer achieved a 38x ROI with personalized SMS

“Sinch Engage is really easy to use. We import our customers through our email provider or through Shopify, then we’ll write up the SMS campaign, pop in any personalized fields such as their name and then schedule – it’s as easy as that.”
Annaliese Evans CRM & Loyalty Specialist at Oz Hair & Beauty
Read the success story
How Oz Hair and Beauty achieved a 38x ROI with personalized SMS

Swimming Pool Kits Direct’s small team now reaches 100+ customers weekly with SMS automation, synced with HubSpot

“Our reps had their own phones with their own messages on them. There wasn’t team visibility around how communications were happening, or where or when, and there was no automation, either. Now with Sinch, just having that cut-through and trust, and having a platform that knows how to handle these things has really helped us. It’s been an awesome experience for our business.”
55%
increased engagement when adding SMS
100%
five-star reviews maintained on Google
Colm Walsh Managing Director
Read the customer story

Integrate with your stack

Bring messaging into your existing tools and workflows

Connect messaging to your tech stack seamlessly in just a few clicks – no developers needed. 

  • ERP and CRM systems: Integrate with Salesforce, HubSpot, and NetSuite to sync contacts, trigger messages from deal stages, and log all conversations.

  • E-commerce platforms: Connect with Shopify and BigCommerce to send order confirmations and shipping updates directly to customers.

  • Automation tools: Connect to Workato or Zapier to sync texting with over 5,000 apps across your stack. 

Explore our integrations
Image for Bring messaging into your existing tools and workflows

A Complete retail SMS platform

Text marketing functionality that helps your retail business succeed

Target specific shoppers

Reach the right audience with segmented lists and personalized messages.

Schedule messages

Plan ahead and automate your campaigns to send at the perfect time.

Stay compliant

Stay compliant with built-in opt-out handling, consent management, and regulatory guidelines.

Track analytics

Monitor campaign performance, delivery rates, and engagement metrics in real-time.

Collaborate effortlessly

Share templates, lists, and reports across your team for seamless collaboration.

Improve customer relationships

Foster loyalty with timely updates, exclusive offers, and personalized content.

Integrate easily

Connect to your existing tools and systems for a unified marketing stack.

Get local support

Get expert guidance from our responsive customer success team, 24/7 – no matter where you are.

FAQs

Retail text message marketing FAQ

Text marketing drives sales and loyalty for retailers. Send promotions, alerts, and support to shoppers’ phones. Watch revenue soar!

Plans start at just $0.05 per message in the US. Scale confidently with volume discounts. No contracts or surprise fees, ever.

Getting started is a breeze. Just sign up online, set up your first campaign, and hit send. We’re here to help every step of the way.

We’ll guide you with proven best practices for list growth, engaging content, and optimal sending. Your success is our success.

Our team of messaging experts is ready to help 24/7 via phone, email, or chat. Consider us an extension of your marketing team.

Absolutely. Start with a free trial to see the magic in action. No credit card needed. Upgrade anytime for more advanced features.