RETAIL SMS MARKETING

Grow your retail brand with text message marketing

Reach more shoppers and drive sales with personalized SMS campaigns, timely alerts, and exceptional customer service.

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Trusted by over 150,000 brands worldwide

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BOOST SALES

Get more sales with targeted campaigns

Boost revenue by sending the right message at the right time. Sinch Engage lets you segment customers and personalize campaigns for maximum impact.

  • Drive sales with timely offers, product launches, and seasonal promotions delivered straight to shoppers’ phones. 

  • Increase conversion rates by up to 45%.

  • Send targeted campaigns based on past purchases

  • Recover abandoned carts with instant reminders. 

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REPEAT CUSTOMERS

Engage shoppers and build brand loyalty

Turn one-time buyers into loyal brand advocates. With Sinch Engage, you can easily keep customers engaged with personalized alerts, exclusive offers, and helpful content. Build lasting relationships that keep them coming back. 

  • Improve customer retention by 25%.

  • Send personalized birthday and anniversary offers.

  • Keep shoppers updated on new arrivals and sales.

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RESPOND INSTANTLY

Provide instant support via two-way texting

Be there whenever your customers need you. Sinch enables real-time, two-way conversations so you can quickly answer questions, resolve issues, and provide a human touch. Deliver the fast, personal support that builds trust and loyalty.

  • Handle 8x more inquiries compared to phone or email.

  • Resolve issues 5x faster with live agent texting.

  • Get 25% higher CSAT scores and fewer complaints. 

“This is a great tool to have going into periods like Black Friday.”
Ehsan Ghaffari COO and CTO at Parfym.se
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All your retail messages in one place

Connect messaging to your tech stack seamlessly with in industry-leading, native integrations.  

  • E-commerce platforms: Connect with Shopify and BigCommerce to send order confirmations and shipping updates directly to customers.

  • Marketing platforms: Message your contacts where they hang out across WhatsApp Support, NetSuite, or ActiveCampaign.

  • Productivity tools: Connect with Workato or Power Automate to link Sinch Engage with over 5,000 apps across your tech stack.

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SMS MARKETING FEATURES FOR RETAIL

Text marketing functionality that helps your retail business succeed

Target your campaigns

Reach the right audience with segmented lists and personalized messages.

Schedule messages

Plan ahead and automate your campaigns to send at the perfect time.

Stay compliant

Stay compliant with built-in opt-out handling, consent management, and regulatory guidelines.

Track analytics

Monitor campaign performance, delivery rates, and engagement metrics in real-time.

Collaborate effortlessly

Share templates, lists, and reports across your team for seamless collaboration.

Improve customer relationships

Foster loyalty with timely updates, exclusive offers, and personalized content.

Integrate easily

Connect to your existing tools and systems for a unified marketing stack.

Get support

Get expert guidance from our responsive customer success team, 24/7.
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SINCH ENGAGE FOR RETAIL SMS

Market effectively with Sinch Engage

Drive sales, keep customers coming back, and build a brand they love through retail text message marketing powered by Sinch Engage.

  • Increase sales by 20% with targeted marketing campaigns.

  • Reduce customer churn by 30% through timely alerts and notifications. 

  • Resolve 95% of customer inquiries using fast, reliable messaging.

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5 Billion+

Messages sent yearly

2 Minutes

Average text response time

98%

Customer satisfaction

99.9%

System reliability

Retail text message marketing use cases

Customer loyalty programs

Reward repeat customers with exclusive SMS discounts, early access, and special perks to boost retention and engagement.

Product releases

Announce new arrivals, limited-edition drops, or restocks via text to drive excitement and immediate sales.

Event invites

Send personalized SMS invitations and reminders for in-store events, sales, or exclusive shopping experiences.

Customer surveys

Gather valuable feedback with quick SMS surveys to improve products, services, and customer satisfaction.

Two-way conversation

Offer real-time support and personalized shopping assistance through interactive SMS messaging.

FAQs

Retail text message marketing FAQ

Text marketing drives sales and loyalty for retailers. Send promotions, alerts, and support to shoppers’ phones. Watch revenue soar!

Plans start at just $0.05 per message in the US. Scale confidently with volume discounts. No contracts or surprise fees, ever.

Getting started is a breeze. Just sign up online, set up your first campaign, and hit send. We’re here to help every step of the way.

We’ll guide you with proven best practices for list growth, engaging content, and optimal sending. Your success is our success.

Our team of messaging experts is ready to help 24/7 via phone, email, or chat. Consider us an extension of your marketing team.

Absolutely. Start with a free trial to see the magic in action. No credit card needed. Upgrade anytime for more advanced features.

See why thousands of companies use Sinch Engage

Tell us more about your business so we can help you best.
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