NetSuite

Automate customer and field service communications with SMS workflows natively integrated into your NetSuite platform.
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Image for Conversational messaging directly on contact and relationship records

Conversational messaging directly on contact and relationship records
Image for Save time by adding automated SMS to your workflows

Save time by adding automated SMS to your workflows
Image for Use personalized SMS templates for quick and consistent communications

Use personalized SMS templates for quick and consistent communications
Image for Send MMS with images and PDF for clear proof of delivery

Send MMS with images and PDF for clear proof of delivery
Image for NetSuite

Software

Channel

Products

NetSuite SMS & MMS integration

  • No need to learn another platform, message directly within NetSuite 
  • Enable smooth operations with automated SMS in workflows 
  • Track all of your SMS communications on contact records 
  • Create templates for quick and consistent team messaging 
  • Make proof of delivery easy – send MMS with PDF documentation 
  • Access 24/7 support from messaging experts in ERP solutions 

Supercharge your customer reach and cut response times in half with automated SMS – all natively integrated into NetSuite. 

Our NetSuite integration enables personalized SMS and MMS conversations within minutes of setup. Get noticed by customers and field technicians in real-time while maintaining all communications in one place. Eliminate manual tasks with automated workflows that save time and reduce errors. 

Whether you’re coordinating field service visits, confirming deliveries, or managing customer support, our integration ensures your communications are efficient and documented within your NetSuite platform. 

How businesses leverage NetSuite SMS capabilities

Delivery Management

Keep customers informed with automated SMS updates for order tracking and delivery confirmations, including MMS capabilities for proof of delivery.

Field Service Communications

Coordinate with field technicians through real-time SMS notifications, improving response times and customer satisfaction.

IT Notifications

Integrate SMS with your tech stack to automatically send IT notifications for enhanced security and operational efficiency.
“We’ve reduced phone calls – both inbound and outbound – regarding order inquiries, and we’ve increased our customer service levels, letting customers know when items are ready.”

400,000+

units

16

locations
Jim Swane Senior Manager at Appliance Parts Company
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