NetSuite

Automate customer and field service communications with SMS workflows natively integrated into your NetSuite platform.
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Image for Conversational messaging directly on contact and relationship records

Conversational messaging directly on contact and relationship records
Image for Save time by adding automated SMS to your workflows

Save time by adding automated SMS to your workflows
Image for Use personalized SMS templates for quick and consistent communications

Use personalized SMS templates for quick and consistent communications
Image for Send MMS with images and PDF for clear proof of delivery

Send MMS with images and PDF for clear proof of delivery
Image for NetSuite

Software

Channel

Products

NetSuite SMS & MMS integration

Boost customer engagement and cut response times in half with SMS – all natively integrated into NetSuite. 

NetSuite’s integration with Sinch Engage enables you to send regular and automated messages to your customers easily and efficiently for core parts of business, like coordinating field service visits, confirming deliveries, and customer support. 

Get set up in minutes—no tech skills needed. 

Key benefits of this integration: 

  • Reach customers and field technicians in real-time via mobile 
  • Make proof of delivery easy – send MMS with PDF documentation 
  • Maintain all SMS conversations in one place, across all contact records 
  • Increase operational efficiency with easy, automated SMS workflows 
  • Create templates for quick and consistent team messaging  
  • Access 24/7 support from our messaging experts  

Start delivering timely SMS communications to engage and convert customers and bring messaging into the workflows you already have in NetSuite.

How businesses leverage SMS on NetSuite with the Sinch Engage integration

Delivery Management

Keep customers informed with automated SMS updates for order tracking and delivery confirmations, including MMS capabilities for proof of delivery.

Field Service Communications

Coordinate with field technicians through real-time SMS notifications, improving response times and customer satisfaction.

IT Notifications

Integrate SMS with your tech stack to automatically send IT notifications for enhanced security and operational efficiency.
“We’ve reduced phone calls – both inbound and outbound – regarding order inquiries, and we’ve increased our customer service levels, letting customers know when items are ready.”

400,000+

units

16

locations
Jim Swane Senior Manager at Appliance Parts Company
Read the customer story

See why thousands of companies use Sinch Engage

Tell us more about your business so we can help you best.
In a rush? Call us here + 1 888 507 6511

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