BigCommerce

Connect your BigCommerce store with SMS and mobile messaging for abandoned cart recovery, ROI reporting, and personalized marketing campaigns that drive sales.
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BigCommerce SMS & MMS integration by Sinch Engage

With almost half of online purchases made on mobile, BigCommerce SMS marketing – powered by Sinch Engage (formerly MessageMedia) – puts your messages where your customers shop..

This BigCommerce texting integration enables you to create automated messaging to recover abandoned carts, send personalized campaigns, and deliver VIP promotions and deals – all from one integrated platform.

Unlike other integrations, we offer global reach, high deliverability, and support for both 2-way messaging and automations via text/SMS, RCS, Instagram & Facebook.

Key benefits of this integration: 

  • Increase conversions with automated abandoned cart reminders
  • Draw back window shoppers with personalized promotion campaigns
  • Optimize campaign performance with ROI and revenue recovered reporting
  • Create targeted MMS and SMS campaigns to synced customer segments
  • Access all features through a single, easy-to-use web portal

Convert more shoppers with abandoned cart recovery automations

Build targeted segments leveraging BigCommerce buyer behavior data

Know how to drive your business forward with ROI and revenue recovered reporting

BigCommerce text messaging use cases

How to use SMS and mobile messaging on BigCommerce with the Sinch Engage integration

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Abandoned Cart Recovery

Turn abandoned carts into sales with well-timed automatic reminders and personalized offers that bring customers back.
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Campaign Performance

Track your campaign ROI and revenue recovered in real-time to understand what’s delivering value and optimize your marketing strategy.
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Customer Engagement

Build loyalty and increase marketing ROI through personalized, omnichannel campaigns that reach customers where they prefer to engage.

Why Sinch Engage

The best BigCommerce texting integration for growing ecommerce brands

Easy setup

Get started in a few clicks. You can even try it free—no commitments, no credit card needed.

Excellent customer support

We’re always here to help—with 24/7 live chat and email support (you won’t get that elsewhere).

Unmatched deliverability

We have a global network of over 600 direct carrier connections so you can send reliably, anywhere.

Secure & Compliant

Tier 1 security features, carrier-approved messaging, and full GDPR & TCP compliance.
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How to use the integration

Set up BigCommerce text messaging with Sinch Engage in minutes

Our simple, no-code setup gets you up and running with BigCommerce SMS and more, fast—with full compliance and optimal delivery rates from day one.

Install the Sinch Engage app from the BigCommerce marketplace and authenticate your accounts with one-click integration.

Choose from local, toll-free, or short code numbers. We handle carrier registration and verification, with 24/7 support.

Create automated text message workflows in BigCommerce, with pre-built templates for common use cases.

Test your setup with a small segment, then scale to your full audience with confidence in delivery and compliance.

FAQs

Common questions about BigCommerce SMS and text messaging

Our BigCommerce SMS integration connects your store to powerful messaging channels like SMS, MMS, RCS, and WhatsApp, so you can send real-time messages to your customers. This includes order confirmations, abandoned cart reminders, promotional texts, and more—.

Absolutely. You can personalize your SMS based on fields like customer name, purchase behavior, cart contents, location or previous engagement.

Not at all. Our platform is designed for non-technical users, and you can launch your first campaign or automation flow with just a few clicks.

Yes! You can start with a free trial or book a live demo with our team to see how it works in action.

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