Business text message service
Reach more customers reliably and at scale. Top brands turn to Sinch Engage for smarter marketing, sales, and support by text. A secure, global and integrated platform.
Multichannel messaging
With Sinch Engage’s business text messaging service, connect more deeply, stay top of mind, and convert more. We support SMS, MMS, RCS, and WhatsApp.
Text message marketing
Sinch Engage’s powerful, yet easy-to-use platform is built to help you get real ROI from business texting.
Close deals. Run SMS promotions, launch updates, and drip campaigns that nurture leads with timed, personalized messages.
Promote sales. Send promotions, flash sale alerts, personalized discount offers, and product updates directly to customers’ phones.
Build brand loyalty. Personalized thank‑you messages, exclusive offers, and quick-feedback surveys via SMS help build loyalty and repeat purchases.
Two-way Engagement
We have built-in features that help you provide around-the-clock customer care without a lot of manual effort.
Use auto‑replies, scheduled sends, and drip campaigns to automate follow‑ups and nurture sequences at scale.
Schedule appointments, send reminders, and include secure payment links to reduce no‑shows and late payments.
Deliver top-notch customer care with live support, automated responses to common questions, and a shared inbox for the whole team.
It’s a good position to be in: We can reach students instantly, and they actually respond. SMS and RCS through Sinch Engage, integrated directly with our HubSpot workflows, have completely changed how we communicate.
Messaging use cases across industries
Seamless integrations
Connect messaging to your tech stack seamlessly in just a few clicks – no developers needed.
ERP and CRM systems: Integrate with Salesforce, HubSpot, and NetSuite to sync contacts, trigger messages from deal stages, and log all conversations.
E-commerce platforms: Connect with Shopify and BigCommerce to send order confirmations and shipping updates directly to customers.
Automation tools: Connect to Workato or Zapier to sync texting with over 5,000 apps across your stack.
Send your first text
Start a free trial or connect with one of our experts for custom solutions to your business needs.
Tools that keep you connected
Business text messaging is a fast and effective way for businesses to communicate with customers, employees, patients, students, and clients with a short messaging service (SMS) and multimedia messaging service (MMS) and using two-way communication. Using a business texting service can help organize and streamline communication efforts across your organization and with your contacts on a channel with a 98% open rate, instant delivery, and responses in minutes. 97% of companies with text‑enabled lines report improved communication efficiency, reducing back‑and‑forth and missed connections.
Business texting is useful for marketing campaigns, emergency alerts, sales alerts, scheduling and booking confirmations, patient communication, community communication, and customer support.
You’ve got a lot of options when it comes to setting up a phone number for texting.
A great way to build trust with contacts is to register for a local number or 10DLC, which is a 10-digit long code that allows businesses to send text messages to customers from a local number for any “application to person,” or A2P messaging (meaning they’re sent from messaging software) in a way that doesn’t feel spammy.
You can also register for a dedicated short code, which are a good fit for large organizations sending bulk SMS and MMS texts regularly. Short codes are 5- to 6-digit numbers that are easy for customers to remember.
Finally, you can use a toll-free number for texting, but you’ll need to register and verify that number.
When you sign up for a Sinch Engage account, we’ll guide you through the process of obtaining and verifying phone numbers for messaging.
Send MMS with images, GIFs, and rich media to showcase products or how‑tos.
Use compliant opt‑in tools like SMS keywords, QR codes, web forms, and POS prompts. Promote opt‑ins across web, social, and email, offer a clear value exchange (e.g., exclusive offers), and confirm consent with an automated welcome message.
Yes. The platform handles STOP/UNSUBSCRIBE keywords automatically, manages suppressed contacts, and supports 10DLC registration and consent capture to align with carrier and anti‑spam regulations.
Yes. You can schedule one‑time or recurring messages and plan campaigns on a calendar view to coordinate promotions, reminders, and follow‑ups.
Real‑time reporting includes deliveries, failures, clicks, replies, opt‑ins/opt‑outs, and campaign ROI metrics. Export reports or view dashboards to compare campaigns and optimize performance.
Business texting is useful for just about any organization and use case because it’s both easy to use and customizable to your business needs. It’s especially useful for businesses wanting to communicate en masse to their contact list and for real-time communication with segments or groups within a larger contact list.
Retail, healthcare, education, hospitality, service-based businesses, nonprofits, religious organization, and fitness or wellness brands benefit quite a bit from business texting because it’s so useful for scheduling and confirming appointments, secure messaging with patients or parents, targeted promotions, personalized follow-ups, surveys, and real-time alerts.
Tell us more about your business so we can help you best. In a rush? Call us here + 1 888 507 6511