Automated text message service

Automated text message service for businesses

Reach your audience instantly. Streamline communication, send timely notifications, and boost engagement, all from one easy-to-use platform.

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Trusted by thousands of brands worldwide
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Choose any automation

Automate texts that drive results

Sinch Engage’s easy, secure messaging platform helps you automate and schedule texts, personalize campaigns, and get real-time analytics on everything you send. 

  • Set up appointment and payment reminders

  • Provide efficient two-way SMS for customer support 

  • Trigger personalized abandoned cart SMS

  • Automate order confirmations and delivery updates 

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Start sending quickly

Send the right message at the right time

Use our intuitive campaign builder helps you create, schedule, and personalize SMS campaigns in seconds.

  • Drip campaigns to nurture leads automatically with your CRM

  • Triggered messages based on customer behavior

  • Scheduled send times to maximize open rates

  • Pre-built message templates for quick setup

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Seamless integration with your existing tools

Connect messaging to your tech stack seamlessly in just a few clicks – no developers needed. 

  • ERP and CRM systems: Sync with platforms like HubSpot or Salesforce to maintain a unified customer view and automate messaging workflows.

  • Marketing platforms: Message your contacts where they hang out across WhatsApp Support or HubSpot.

  • API Connectivity: Fully customizable API integrations for advanced workflows.  

Explore our integrations

Industries that use automated SMS

Our platform adapts to your business needs

Retail & E-commerce

Automate abandoned cart recovery and promotional campaigns.

Healthcare

Send secure appointment reminders and follow-ups.

Financial Services

Secure two-factor authentication and fraud alerts.

Education

Notify students and parents of schedule changes and updates.

Real Estate

Automate new listing alerts and client follow-ups.

Service-based businesses

Manage appointment confirmations and review requests.

Boosting patient attendance by 40% with automated SMS

“For us, the HubSpot integration has been one of the most powerful things we’ve leveraged with Sinch. When you look at the available options, Sinch is an absolute no-brainer.” 
Sam Kothari Co-Founder and Chief Operations Officer
Read the customer story
How Everlab boosted appointment attendance by 40% with Sinch

Swimming Pool Kits Direct’s small team now reaches 100+ customers weekly with SMS automation, synced with HubSpot

“Our reps had their own phones with their own messages on them. There wasn’t team visibility around how communications were happening, or where or when, and there was no automation, either. Now with Sinch, just having that cut-through and trust, and having a platform that knows how to handle these things has really helped us. It’s been an awesome experience for our business.”
55%
increased engagement when adding SMS to email flows
100%
five-star reviews maintained on Google
Colm Walsh Managing Director
Read the customer story

Milan Laser sends automated SMS with Salesforce for streamlined customer communication

“It’s kind of crazy to me how much of this was just being done manually, and the hours that was taking for clinic people and our call center and our accounts receivable team. And now it’s automated and that’s great.”
2 hours
saved per day for accounts payable staff
3,000+
automated messages sent per day
Debbie Jensen Senior Salesforce Administrator, Milan Laser
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FreshClaim does patient follow-ups 75% faster than phone calls with SMS automation

“I love the web portal. You can see exactly what the SMS looks like before you send it. It’s definitely made a massive impact on the workflow and our ability. We’re extremely happy with the time efficiency, but I think more happy with the separation from work life that we’re able to implement.
Courtney Walker Operations Manager, FreshClaim
Read the customer story

A complete SMS automation platform

Every automated text message feature you need

Direct integrations

Sync messaging across your entire tech stack, with native integrations inside your CRP or ERP.

Secure sending

Avoid spam filters with 99.9% delivery reliability, easy opt-out, and built-in compliance.

Automated alerts

Contacts always receive important alerts — like delivery updates and payment reminders.

Rich messages

Add visuals, links, and attachments to make messages more engaging and clickable.

Two-way conversations

Send a text to everyone but respond 1:1 for better, more personalized interactions.

Detailed success analytics

Track open rates, conversions, and engagement metrics from a single dashboard.

AI writing assistance

Craft engaging content quickly with an AI writing tool that makes composing a breeze.

Template manager

Create reusable templates or use preexisting templates for consistent messaging that speeds up your work.

Message preview and testing

Ensure perfect messaging with real-time previews before sending.

Automated responses

Enhance efficiency with autoreplies for instant engagement.

Mobile landing pages

Send customers to a personalized landing page. Track clicks to measure engagement.

Contact groups

Target specific audiences efficiently and send one message to groups of contacts at once.

Contact details

Store and manage customer details easily and from one inbox your whole team can access.

Message forwarding

Set up a recurring schedule for messages that need to be re-sent regularly.

Advanced team inbox

Message as one team, from one shared inbox to reduce friction and be more productive.

Staff updates

Keep employees in the know with time-sensitive alerts and team updates.

Automated text message FAQs

Frequently asked questions

An automated text message service allows businesses to send SMS messages automatically based on pre-set triggers, schedules, or customer interactions. It helps streamline communication and improve engagement. 

Sinch Engage automates text messaging by:

     • Sending scheduled messages based on customer actions.

     • Allowing two-way automated responses.

     • Integrating with CRMs and business tools for seamless messaging.

Businesses use automated text messaging for:

     • Appointment Reminders: Reduce no-shows with automated SMS alerts.

     • Customer Support: Send instant responses to FAQs and inquiries.

     • Marketing Campaigns: Schedule promotional messages to engage customers.

     • Order & Payment Notifications: Keep customers updated on transactions.

     • Lead Nurturing: Send drip campaigns to convert prospects.

     • Save time by reducing manual outreach.

     • Improve engagement with personalized, timely texts.

     • Reduce costs by automating workflows.

     • Enhance customer experience with quick, reliable communication.

Yes! Sinch Engage allows businesses to send bulk texts while still personalizing content based on customer data. You can create drip campaigns, bulk SMS blasts, and targeted outreach all within the platform. 

Yes! Sinch ensures compliance with TCPA, CTIA, and GDPR standards. The platform provides opt-in and opt-out management, message tracking, and encryption to protect customer data. 

     • Step 1: Sign up and set up your messaging preferences. Try Sinch Engage free for 14 days.

     • Step 2: Integrate your CRM, e-commerce, or marketing platform.

     • Step 3: Create an automated message flow using pre-set triggers.

     • Step 4: Monitor performance with real-time analytics.

See why thousands of companies use Sinch Engage

Tell us more about your business so we can help you best. In a rush? Call us here + 1 888 507 6511