RETAIL SMS MARKETING

Grow your retail brand with text message marketing

Reach more shoppers and drive sales with personalized text campaigns, abandoned cart SMS, and exceptional customer service. Easy, secure, and integrated with your stack. 

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Trusted by over 150,000 brands worldwide
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BOOST SALES

Get more sales with targeted campaigns

Boost revenue by sending the right message at the right time. Sinch Engage lets you segment customers and personalize campaigns for maximum impact.

  • Send and schedule promo deals, product launches, and seasonal campaigns

  • Increase conversion rates by up to 45%

  • Send targeted campaigns based on past purchases

  • Recover abandoned carts with instant reminders

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REPEAT CUSTOMERS

Engage shoppers and build brand loyalty

Turn one-time buyers into loyal brand advocates. With Sinch Engage, you can easily keep customers engaged with personalized alerts, exclusive offers, and helpful content.

  • Improve customer retention by 25%

  • Send personalized birthday and anniversary offers

  • Keep shoppers updated on new arrivals and sales

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RESPOND INSTANTLY

Provide instant support via two-way texting

Be there whenever your customers need you. Sinch Engage enables real-time, two-way conversations so you can quickly answer questions, resolve issues, and provide a human touch.

  • Handle 8x more inquiries compared to phone or email

  • Resolve issues 5x faster with live agent texting

  • Get 25% higher CSAT scores and fewer complaints

Retail text message marketing use cases

Customer loyalty programs

Reward repeat customers with exclusive SMS discounts, early access, and special perks to boost retention and engagement.

Product releases

Announce new arrivals, limited-edition drops, or restocks via text to drive excitement and immediate sales.

Event invites

Send personalized SMS invitations and reminders for in-store events, sales, or exclusive shopping experiences.

Customer surveys

Gather valuable feedback with quick SMS surveys to improve products, services, and customer satisfaction.

Two-way conversation

Offer real-time support and personalized shopping assistance through interactive SMS messaging.
“Sinch Engage is really easy to use. We import our customers through our email provider or through Shopify, then we’ll write up the SMS campaign, pop in any personalized fields such as their name and then schedule – it’s as easy as that.”
Annaliese Evans CRM & Loyalty Specialist at Oz Hair & Beauty
Read the success story
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All your retail messages in one place

Connect messaging to your tech stack seamlessly in just a few clicks – no developers needed. 

  • E-commerce platforms: Connect with Shopify and BigCommerce to send order confirmations and shipping updates directly to customers.

  • Marketing platforms: Message your contacts where they hang out across WhatsApp Support, NetSuite, or ActiveCampaign.

  • Productivity tools: Connect with Workato or Power Automate to link Sinch Engage with over 5,000 apps across your tech stack.

Explore our integrations

A Complete retail SMS platform

Text marketing functionality that helps your retail business succeed

Target specific shoppers

Reach the right audience with segmented lists and personalized messages.

Schedule messages

Plan ahead and automate your campaigns to send at the perfect time.

Stay compliant

Stay compliant with built-in opt-out handling, consent management, and regulatory guidelines.

Track analytics

Monitor campaign performance, delivery rates, and engagement metrics in real-time.

Collaborate effortlessly

Share templates, lists, and reports across your team for seamless collaboration.

Improve customer relationships

Foster loyalty with timely updates, exclusive offers, and personalized content.

Integrate easily

Connect to your existing tools and systems for a unified marketing stack.

Get local support

Get expert guidance from our responsive customer success team, 24/7 – no matter where you are.

FAQs

Retail text message marketing FAQ

Text marketing drives sales and loyalty for retailers. Send promotions, alerts, and support to shoppers’ phones. Watch revenue soar!

Plans start at just $0.05 per message in the US. Scale confidently with volume discounts. No contracts or surprise fees, ever.

Getting started is a breeze. Just sign up online, set up your first campaign, and hit send. We’re here to help every step of the way.

We’ll guide you with proven best practices for list growth, engaging content, and optimal sending. Your success is our success.

Our team of messaging experts is ready to help 24/7 via phone, email, or chat. Consider us an extension of your marketing team.

Absolutely. Start with a free trial to see the magic in action. No credit card needed. Upgrade anytime for more advanced features.

See why thousands of companies use Sinch Engage

Tell us more about your business so we can help you best.
In a rush? Call us here + 1 888 507 6511