Texting for government

Reach more people and make more impact with SMS

Engage community members, staff, and stakeholders with trusted, personalized text messages. Our secure, all-in-one texting platform is easy to use and adapts to your needs. 

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Trusted by thousands of businesses worldwide
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Targeted outreach

Engage specific segments of your community

Our platform makes it easy to send highly targeted SMS campaigns to the right contacts so you have full control over your communication programs. 

  • Easily segment your audience for tailored messaging

  • Ensure critical information is seen with open rates up to 98% (5X higher than email)

  • Broadcast thousands of messages in minutes

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Real-time messaging

Deliver critical alerts instantly and reliably

Whether it’s an emergency alert or a service update, deliver emergency text notifications, public safety alerts, and service updates with unmatched speed and reliability.

  • Communicate service changes or disruptions

  • Share health and safety alerts instantly

  • Provide status updates on applications and requests

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Automated texting

Save time with automated reminders and notifications

Cut down on missed appointments and wasted resources. Set up automated SMS reminders that reduce no-shows and free up your team’s time, while also getting results. 

  • Automatically send reminders at preset intervals

  • Customize messages with essential details and links

  • Reschedule appointments via 2-way SMS chat

Government texting use cases

How government agencies use our SMS platform

Send critical alerts

Quickly inform citizens about emergencies, public safety issues, or service disruptions.

Personalize messages

Tailor communications using contact data for a more engaging experience.

Gather feedback

Collect opinions, conduct surveys, and measure satisfaction easily.

Integrate with existing systems

Connect SMS capabilities with your CRM, helpdesk, or other software.

Collaborate effortlessly

Share templates, contacts, and reports across departments for seamless coordination.

Deliver appointment reminders

Reduce no-shows for government services with timely SMS reminders.

Broadcast important updates

Share policy changes, deadlines, or program information to targeted groups.

Manage user permissions

Control access levels for team members to ensure secure messaging.
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Integrate with your stack

Bring messaging into your existing tools and workflows

Connect messaging to your tech stack seamlessly in just a few clicks – no developers needed. 

  • ERP and CRM systems: Integrate with Salesforce, HubSpot, and NetSuite to sync contacts, trigger messages from deal stages, and log all conversations.

  • E-commerce platforms: Connect with Shopify and BigCommerce to send order confirmations and shipping updates directly to customers.

  • Automation tools: Connect to Workato or Zapier to sync texting with over 5,000 apps across your stack. 

Explore our integrations
“The time it took from getting the government storm warning to contacting all our customers was just three hours altogether. That’s really, really amazing. Sinch Engage is a cost-effective solution that combines ease of integration with traceability, and it has worked really great for us.”
Claes Wolff Claes Wolff CIO, Lokal Forsikring
Read the customer story
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Business messaging leader

Make every message count with Sinch Engage

Save time and reach more customers with smart business texting. Thousands of brands trust our secure platform, since we offer 24/7 support and make it easy to:

  • Reduce missed service appointments and delayed updates with timely alerts and notifications

  • Resolve 95% of inquiries and questions using fast, reliable messaging

  • Work smarter (and faster) with automations, unified multichannel inbox, AI workflows, mobile app, and API

5 Billion+
Messages sent yearly
2 Minutes
Average text response time
98%
Customer satisfaction
99.9%
System reliability

SMS features

SMS features for government entities

Direct integrations

Sync messaging across your entire tech stack, like HubSpot, Salesforce, NetSuite, Zoho CRM, Zapier, and more.

Secure sending

Avoid spam filters with 99.9% delivery reliability, easy opt-out, and built-in compliance.

Two-way conversations

Send a text to everyone but respond 1:1 for better, more personalized interactions.

Rich messages

Add visuals, links, and attachments to make messages more engaging and clickable.

Contact groups

Target specific audiences efficiently and send one message to groups of contacts at once.

Detailed success analytics

Track open rates and engagement metrics from a single dashboard.

Mobile landing pages

Send contacts to a personalized landing page. Track clicks to measure engagement.

Template manager

Create reusable templates or use preexisting templates for consistent messaging that speeds up your work.

FAQs

Common questions about SMS for government

A: SMS for government helps you send critical updates fast. You’ll boost citizen engagement and streamline communications with bulk texting.

A: Our flexible plans fit your agency’s needs and budget. Pay only for what you use, with no hidden fees. Contact us for a quote.

A: Getting started is easy. Our team will guide you through setup and help you launch your first SMS campaign in no time.

A: Our platform is built for reliability. We provide best practices and support to ensure your messages are delivered.

A: Our dedicated support team is here to help. From onboarding to optimization, we’ll make sure you get the most out of SMS.

A: Absolutely. We offer a no-risk free trial so you can see the power of SMS for government in action. Contact us to get started.