Texting for government entities

Reach citizens instantly with SMS messaging

Keep your community informed and engaged. Connect with staff, civilians, and stakeholders with personalized text messaging they can trust, powered by an easy and secure platform – no tech skills required. 

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Trusted by over 150,000 brands worldwide
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Engagement

Reach more people with targeted SMS campaigns

Connect with your community through personalized text messages. Sinch’s powerful SMS platform lets you send targeted campaigns that get results, whether you’re sharing important updates or gathering feedback.

  • Easily segment your audience for tailored messaging.

  • Get up to 98% open rates, 5X higher than email.

  • Send 1,000s of messages in minutes with bulk SMS.

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Automated communication

Automate notification reminders to reduce no-shows

Cut down on missed appointments and wasted resources. Set up automated SMS reminders that reduce no-shows and free up your team’s time.

  • Automatically send reminders at preset intervals.

  • Customize reminder text to include key info.

  • Reschedule appointments via 2-way SMS chat.

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Real-time alerts

Keep citizens in the know

Whether it’s an emergency alert or a service update, ensure your text messages get read immediately.

  • Communicate service changes or disruptions.

  • Share health and safety alerts instantly.

  • Provide status updates on applications and requests.

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INTEGRATIONS

Your entire messaging platform in one place

Connect messaging to your tech stack seamlessly in just a few clicks – no developers needed. 

  • ERP and CRM systems: Sync with platforms like NetSuite and Salesforce to maintain a unified customer view and automate messaging workflows.

  • Marketing platforms: Message your contacts where they hang out across WhatsApp Support or HubSpot.

  • Productivity tools: Connect apps like Power Dynamic or Workato to link Sinch Engage with over 5,000 apps across your tech stack.

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“One of our favorite things about Sinch Engage is that the platform allows us to keep all conversations with customers under control in a centralized inbox.”

30%

increase in response rate

1,000s

of messages handled every month
Victoria Muñoz Financial Advisory Coordinator, Oxperta Capital
Read customer story

Texting use cases

SMS solutions that empower government agencies

Send critical alerts

Quickly inform citizens about emergencies, public safety issues, or service disruptions.

Personalize messages

Tailor communications using contact data for a more engaging experience.

Gather feedback

Collect opinions, conduct surveys, and measure satisfaction easily.

Integrate with existing systems

Connect SMS capabilities with your CRM, helpdesk, or other software.

Collaborate effortlessly

Share templates, contacts, and reports across departments for seamless coordination.

Deliver appointment reminders

Reduce no-shows for government services with timely SMS reminders.

Broadcast important updates

Share policy changes, deadlines, or program information to targeted groups.

Manage user permissions

Control access levels for team members to ensure secure messaging.
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Multichannel messaging leader

Send secure message with Sinch Engage

Drive awareness, keep citizens and constituents in the know, and build public trust with communication powered by text messaging.

  • Reduce missed service appointments and delayed updates with timely alerts and notifications.

  • Resolve 95% of inquiries and questions using fast, reliable messaging.

5 Billion+

Messages sent yearly

2 Minutes

Average text response time

98%

Customer satisfaction

99.9%

System reliability

SMS features

SMS features for government entities

Direct integrations

Sync messaging across your entire tech stack, like HubSpot, Salesforce, NetSuite, Zoho CRM, Zapier, and more.

Secure sending

Avoid spam filters with 99.9% delivery reliability, easy opt-out, and built-in compliance.

Two-way conversations

Send a text to everyone but respond 1:1 for better, more personalized interactions.

Rich messages

Add visuals, links, and attachments to make messages more engaging and clickable.

Contact groups

Target specific audiences efficiently and send one message to groups of contacts at once.

Detailed success analytics

Track open rates and engagement metrics from a single dashboard.

Mobile landing pages

Send contacts to a personalized landing page. Track clicks to measure engagement.

Template manager

Create reusable templates or use preexisting templates for consistent messaging that speeds up your work.

FAQs

Common questions about SMS for government

A: SMS for government helps you send critical updates fast. You’ll boost citizen engagement and streamline communications with bulk texting.

A: Our flexible plans fit your agency’s needs and budget. Pay only for what you use, with no hidden fees. Contact us for a quote.

A: Getting started is easy. Our team will guide you through setup and help you launch your first SMS campaign in no time.

A: Our platform is built for reliability. We provide best practices and support to ensure your messages are delivered.

A: Our dedicated support team is here to help. From onboarding to optimization, we’ll make sure you get the most out of SMS.

A: Absolutely. We offer a no-risk free trial so you can see the power of SMS for government in action. Contact us to get started.