Customer Story
How CAPAnesthesia gained clarity with Zapier SMS integration
Learn how CAPAnesthesia automated its daily on-call roster, improved transparency, and eliminated scheduling confusion with Sinch Engage.
Customer Story
Challenge: Manual rostering created confusion about who was on-call each day.
Solution: CAPAnesthesia used Sinch Engage’s Zapier SMS integration to automate roster updates with Google Sheets.
Results: On-call availability is accurate, increased schedule visibility and improved team transparency.
“The integration of Sinch Engage, Zapier and Google Sheets made me look good! It has added tremendous clarity to our on-call roster and everyone is very pleased with how well it works.“
CAPAnesthesia PC provides anesthesia services across hospitals and surgical centers. With staff rotating daily, keeping the on-call roster clear and accurate was a constant challenge.
“There was lack of transparency as to who was on-call, whether or not they knew they were rostered on, and the occasional instance when people forgot who was on,” said Riaz Hooshmand, Anaesthetist at CAPAnesthesia.
To solve this, the team implemented Zapier SMS integration from Sinch Engage. By linking Google Sheets with SMS, daily roster updates were automated and sent directly to staff phones.
“The integration of Sinch Engage, Zapier and Google Sheets made me look good! It has added tremendous clarity to our on-call roster and everyone is very pleased with how well it works,” Riaz said.
The impact has been immediate. Staff no longer question who is on call, and the risk of confusion has been removed. With every roster update delivered by SMS, the team has complete visibility and confidence that everyone is informed.
For CAPAnesthesia, this improvement has been about more than just saving time — it’s created a sense of reliability and transparency across the team. What was once a manual process prone to errors is now fully automated and trusted by staff every day.
