Customer Story
Alice (now Actabl) strengthens client relationships with SMS
Overview
Challenge: Traditional channels made it hard to keep clients informed in real time.
Solution: Alice used Sinch Engage to deliver instant SMS updates directly to clients.
Results: 98% customer satisfaction with faster scheduling and service updates.
“Alice (now Actabl) is committed to delivering exceptional technology coupled with exceptional support to our clients. We value our relationship with Sinch Engage and believe we share the same goals when it comes to meeting the needs of our clients. We truly value Sinch Engage as a partner in our business.“
Alice (now Actabl) is committed to creating outstanding client experiences. But with more clients and growing demands, keeping communication clear, timely, and efficient became a challenge. Traditional methods like email often went unseen, making it difficult to keep clients informed about important updates in real time.
Building stronger communication with SMS
To improve the customer experience, Alice (now Actabl) turned to Sinch Engage. By sending SMS notifications directly to clients, the team created a faster and more reliable communication channel. Updates that once got lost in crowded inboxes now arrived instantly on the devices clients use most.
The shift didn’t just improve speed—it improved trust. Clients appreciated timely updates, while the team saved valuable time by reducing manual follow-ups.
Partnering for long-term success
With SMS embedded in daily workflows, Alice (now Actabl) has transformed client communication. The company now provides timely, personalized updates that strengthen relationships and deliver measurable value.
And with Sinch Engage (formerly MessageMedia) as a partner, Alice (now Actabl) has the tools and support it needs to continue creating world-class customer experiences.
