Connect & convert instantly
Send messages with impact. Engage with contacts directly, lead in marketing, close leads, and boost sales. All from one powerful and integrated global platform.
Multichannel messaging made simple
Connect with your audience at every step. With Sinch Engage’s business text messaging service, connect more deeply, stay top of mind, and convert more.
Text message marketing
Connect with your audience at every stage of the journey with two-way texting conversations that keep contacts engaged.
Close deals. Answer questions, schedule follow-ups, send special offers, and reconnect with past leads.
Promote sales. Send promotions, flash sale alerts, personalized discount offers, and product updates directly to customers’ phones.
Build brand loyalty. Stay top of mind: Send personalized recommendations, promote an exclusive offer, and alert customers when their favorite items are back in stock.
Communication
Provide around-the-clock customer care without the added workload with SMS for businesses.
Send messages straight to a contact’s inbox with instant delivery, schedule a bulk message, or create personalized drip messages to keep customers engaged.
Confirm appointments or communicate with alerts and notifications that keep clients, customers, and patients on track.
Deliver top-notch customer care with live support, automated responses to common questions, and a shared inbox your whole team can use to stay organized.
Messaging use cases across industries
Seamless integrations
Connect messaging to your tech stack seamlessly in just a few clicks – no developers needed.
ERP and CRM systems: Sync with platforms like NetSuite, Salesforce, and HubSpot to maintain a unified customer view and automate messaging workflows.
E-commerce platforms: Connect with Shopify and BigCommerce to send order confirmations and shipping updates directly to customers.
Marketing platforms: Message your contacts where they hang out across WhatsApp and social channels.
Productivity tools: Connect Zapier to link Sinch Engage with over 5,000 apps across your tech stack.
It’s a good position to be in: We can reach students instantly, and they actually respond. SMS and RCS through Sinch Engage, integrated directly with our HubSpot workflows, have completely changed how we communicate.
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Tools that keep you connected
Business text messaging is a fast and effective way for businesses to communicate with customers, employees, patients, students, and clients with a short messaging service (SMS) and multimedia messaging service (MMS) and using two-way communication. Using a business texting service can help organize and streamline communication efforts across your organization and with your contacts on a channel with a 98% open rate, instant delivery, and responses in minutes.
Business texting is useful for marketing campaigns, emergency alerts, sales alerts, scheduling and booking confirmations, patient communication, community communication, and customer support.
You’ve got a lot of options when it comes to setting up a phone number for texting.
A great way to build trust with contacts is to register for a local number or 10DLC, which is a 10-digit long code that allows businesses to send text messages to customers from a local number for any “application to person,” or A2P messaging (meaning they’re sent from messaging software) in a way that doesn’t feel spammy.
You can also register for a dedicated short code, which are a good fit for large organizations sending bulk SMS and MMS texts regularly. Short codes are 5- to 6-digit numbers that are easy for customers to remember.
Finally, you can use a toll-free number for texting, but you’ll need to register and verify that number.
When you sign up for a Sinch Engage account, we’ll guide you through the process of obtaining and verifying phone numbers for messaging.
Yes, with MMS, you can send multimedia content for more engaging interactions.
Business texting is useful for just about any organization and use case because it’s both easy to use and customizable to your business needs. It’s especially useful for businesses wanting to communicate en masse to their contact list and for real-time communication with segments or groups within a larger contact list.
Retail, healthcare, education, hospitality, service-based businesses, nonprofits, religious organization, and fitness or wellness brands benefit quite a bit from business texting because it’s so useful for scheduling and confirming appointments, secure messaging with patients or parents, targeted promotions, personalized follow-ups, surveys, and real-time alerts.
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