SMS for healthcare

Secure patient texting for doctors, dentists, and clinics

Move beyond endless phone calls. Our platform makes it easy to send automated, secure texts that keep your schedule full and your patients engaged. 

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Trusted by thousands of businesses worldwide
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Easy healthcare texting

Share important messages between patient and practitioner

From appointment and shift scheduling updates to staff alerts, connect with patients and staff easily and instantly on a channel they pay attention to: their phone. 

  • Send important messages to patients in seconds

  • Reduce no shows with appointment and confirmation reminders – 84% of patients say they’re more likely to attend an appointment if reminded by text.

  • Reach busy practitioners ASAP, even those on the go

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Secure communication

A texting solution that understands patient data security

Our platform has built in two-factor authentication, access controls, and opt-out management to help you meet internal security and consent standards.

  • Keep interactions secure with 2FA and opt-in and opt-out compliance

  • Ability to control user permissions and logins

  • Secure infrastructure backed by our Tier 1 network of direct carrier connections

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Integrated workflows

Bring SMS into your existing systems

Start sending messages with minimal IT lift. Send messages from our texting app or with a native integration (Epic, HubSpot, etc.) that does the heavy lifting for you.

  • Get setup quickly, without needing technical skills

  • Connect all of your patient texting to your existing tools and systems

  • Free up your team’s time by automating routine communication like appointment and vaccination reminders

System-wide communication

Healthcare SMS marketing use cases

Test results

Securely notify patients when new test results, imaging, or labs are in.

HR & staffing

Fill open roles, touch base with providers, and communicate with staff.

Patient reminders

Confirm appointments, share health forms, and send check up reminders.

Business updates

Promote seasonal health reminders, send policy updates, and update patients about closure reminders.
“It’s kind of crazy to me how much of this was just being done manually, and the hours that was taking for clinic people and our call center and our accounts receivable team. And now it’s automated and that’s great.”
Debbie Jensen Senior Salesforce Administrator, Milan Laser
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Leader in multichannel messaging

Message effectively with Sinch Engage

Drive patient satisfaction and reduce appointment no shows with healthcare text message marketing powered by Sinch Engage.

  • Keep patients and providers in the know without manual churn

  • Reduce no shows with timely reminder texts and appointment follow-ups

  • Resolve patient inquiries using fast, reliable messaging

5 Billion+
Messages sent yearly
2 Minutes
Average text response time
98%
Customer satisfaction
99.9%
System reliability

A complete healthcare SMS platform

Text messaging features that fit healthcare operations

Target your campaigns

Reach the right audience with segmented lists and personalized messages.

Schedule messages

Plan ahead and automate your campaigns to send at the perfect time.

Stay compliant

Stay compliant with built-in opt-out handling, consent management, and regulatory guidelines.

Track analytics

Monitor campaign performance, delivery rates, and engagement metrics in real-time.

Collaborate effortlessly

Share templates, lists, and reports across your team for seamless collaboration.

Improve customer relationships

Foster loyalty with timely updates, exclusive offers, and personalized content.

Integrate easily

Connect to your existing tools and systems for a unified marketing stack.

Get excellent support

Get expert guidance from our responsive customer success team, 24/7 – no matter where you’re based.

FAQs

Questions about SMS for healthcare

 A patient text messaging service allows healthcare providers to send SMS messages for appointment reminders, care updates, and staff alerts. It’s fast, secure, and preferred by patients.

Yes, SMS is one of the most effective ways to remind patients about upcoming appointments. You can automate messages and allow patients to confirm or reschedule via text.

Yes. With two-way SMS, patients can respond to reminders, confirm appointments, or ask questions directly by text.

Sinch Engage integrates with many ERPs, CRMs, and scheduling platforms. You can use APIs, email-to-text, or the web portal.

You can collect consent via intake forms or online booking. Sinch Engage includes TCPA-compliant opt-in and opt-out tools.

See why thousands of companies use Sinch Engage

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