SMS for travel & hospitality

Create unforgettable experiences with text message marketing

Personalized messaging that wows your guests, fills more rooms, and keeps them coming back – all done on autopilot.

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all-in-one guest texting

Reach more guests with the right message

Sinch Engage makes it easy to connect with guests via SMS. Our intuitive platform lets you send targeted campaigns, booking confirmations, and more—all with just a few clicks. 

  • Send personalized offers based on guest preferences

  • Easily automate timely messages like appointment reminders and check-out times

  • Save time with message templates, AI writing assistant, and scheduled campaigns

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Smarter engagement

Give concierge-level service while skipping the phone tag

From special offers to post-stay surveys, help your staff keep all guests informed and happy by providing SMS guest communications from a unified two-way inbox. 

  • Answer guest questions in real-time and offer service without phone calls 

  • Confirm reservations and send check-in instructions

  • Inform guest of member rewards, or upsell room service and spa treatments

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Easy integration

Connect your tech stack

Easily add messaging to your existing workflow – no developers needed. We have direct, no-code integrations with Salesforce, HubSpot, Zapier, and more so you can: 

  • Sync contacts and lists in a click

  • See message history alongside customer records

  • Message leads directly in your lead flows with automate messaging workflows.

Explore our integrations
“SMS has worked extremely well in driving conversions for flash offers and personalized communications aimed to surprise and delight customers. We saw a 50% increase in sales by integrating SMS into our workflows for promotional campaigns.”
Keveene Penilla Marketing Manager, P’Nut Street Noodles

SMS Features

Text message marketing features for hospitality brands

Send bulk messages

Reach all your customers with targeted and personalized text messages.

Schedule message delivery

Deliver messages at the right moment for maximum impact.

Create custom templates

Create and reuse on-brand message templates that save time and maintain consistency across campaigns.

Track your results

Monitor key metrics like open rates, click-throughs, and guest requests in real-time.

Manage user permissions

Control who can access and use specific Sinch features.

Automate follow-up messages

Keep customers engaged. Set up automated message flows to nurture leads and drive bookings.

Collaborate with team members

Share templates, results, and customer insights with your team so everyone stays aligned.

Integrate with your systems

Connect Sinch with your CRM, ERP, or other tools for one unified tech stack.
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Stand out with Sinch Engage

Lead in customer experience

Drive sales, keep customers coming back, and build a brand they love through retail text message marketing powered by Sinch Engage.

  • Increase sales with targeted marketing campaigns.

  • Reduce customer churn through timely alerts and notifications.

  • Sync with your customer data instantly with our direct CRM and business tool integrations

5 Billion+

Messages sent yearly

2 Minutes

Average text response time

98%

Customer satisfaction

99.9%

System reliability

SMS questions

Hotel text messaging FAQs

A: Sinch Engage’s messaging solutions help you engage guests, boost revenue, and streamline operations. You’ll provide top-notch service that keeps guests coming back while creating a unified communication tool that keeps your whole staff in the know.

A: Our flexible plans fit your budget and scale with your business. You’ll only pay for what you need, with no surprises or long-term lock-in.

A: It’s easy! Our team will guide you through setup and integration. You’ll be up and running in no time, with all the support you need.

A: We’ll help you craft high-impact campaigns that resonate with guests. Our best practices and templates set you up for success from day one.

A: Our dedicated team is here for you 24/7. From onboarding to optimization, you’ll have the expert guidance to achieve your goals.

A: Absolutely! We offer a no-risk free trial so you can experience the power of Sinch Engage free for 14 days, no credit card required. See how easy it is to connect guests and staff and keep everyone on the same page.

See why thousands of companies use Sinch Engage

Tell us more about your business so we can help you best.
In a rush? Call us here + 1 888 507 6511