SMS Surveys

Boost customer satisfaction with text surveys

Send feedback requests at the right time in a matter of seconds. Build your brand through friendly, personalized SMS text surveys in real-time, scheduled, or automated.

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Connect easily

Get valuable customer feedback in a simpler way

With Sinch Engage, you can run SMS surveys that bring value to your business while also being simple and convenient – for both you and your customers. 

  • No app downloads, logins, or complicated web forms – customers can simply tap and reply

  • Capture opinions when they’re fresh with scheduled or automated SMS surveys 

  • Text messages have a 98% open rate so your surveys get seen (and answered) more often

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Streamline processes

Incorporate text surveys into your workflows

Forget messy spreadsheets or low-quality data from scattered channels. Sending surveys by text makes feedback collection easier for your team to manage. 

  • Schedule your surveys or trigger them based on customer actions without lifting a finger

  • Easily track, sort, and analyze survey responses through user-friendly dashboards

  • Connect SMS survey responses with your CRM, marketing platform, or analytics tools

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Build more trust

Grow your customer relationships 

Feedback is more than just data. It’s also chance to build trust. Text surveys create natural touchpoints that show customers you’re listening.

  • Use first names and purchase histories to make your outreach feel personal, not generic

  • Engage beyond “yes” or “no” responses for richer customer engagement

  • Follow up instantly with thank-you messages, exclusive offers, or loyalty perks

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Integrate with your stack

Bring messaging into your existing tools and workflows

Connect messaging to your tech stack seamlessly in just a few clicks – no developers needed. 

  • ERP and CRM systems: Integrate with Salesforce, HubSpot, and NetSuite to sync contacts, trigger messages from deal stages, and log all conversations.

  • E-commerce platforms: Connect with Shopify and BigCommerce to send order confirmations and shipping updates directly to customers.

  • Automation tools: Connect to Workato or Zapier to sync texting with over 5,000 apps across your stack. 

Explore our integrations

Text survey Use cases

How to use text surveys across different industries

Retail

Send post-purchase feedback requests after checkout to gather insights on shopping experiences.

Healthcare

Follow up on appointments or treatments to measure patient care with a survey.

Hospitality

Trigger instant guest stay surveys for feedback after hotel stays or restaurant visits.

Education

Collect course, teacher, or campus feedback from students, parents, or faculty.

E-commerce

Confirm on-time delivery and ask about product satisfaction with post-delivery surveys.

Financial services

Gauge client satisfaction after support interactions or loan consultations with a customer service survey.

Event marketing

Survey attendees after webinars, concerts, or conferences to improve future events.

Nonprofits

Check in with donors about their experience and future giving intentions.
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How it works

Getting started with text surveys is easy

Running mobile-friendly surveys is easier than ever with Sinch Engage. Try creating and sending text surveys for free — no credit card required.

Create a free Sinch Engage account and try it free for 14 days. No hidden fees, no complicated setup, just instant access to powerful survey tools.

Upload your contact list. Choose your sending number: a dedicated long code, toll-free number, rotating pool, or alpha tag (your business name).

Create a survey in minutes using our pre-built templates or start from scratch. Personalize each message with customer names, purchase details, and more using dynamic fields.

Send your survey immediately or schedule it for later. Track responses in real-time with easy-to-use dashboards. Start gathering the feedback that drives better decisions.

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By using SMS as an engagement and conversational tool, we can add more value for our customers. And Sinch Engage is the easiest-to-use platform to have those conversations.
Chris Haddad CRM and E-Commerce Manager at Oz Hair and Beauty
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Sinch Engage

Make every message count with Sinch Engage

Save time and reach more customers with smart business texting. Thousands of brands trust our secure platform, since we offer 24/7 support and make it easy to: 

  • Start and scale text message campaigns for reminders, promotions, support, and more

  • Connect messaging to existing tools in just a few clicks (including HubSpot, Salesforce, Zoho CRM, Shopify) 

  • Work smarter (and faster) with automations, unified multichannel inbox, AI workflows, mobile app, and API

5 Billion+
Messages sent yearly
2 Minutes
Average text response time
98%
Customer satisfaction
99.9%
System reliability

Text survey Features

Everything you need for text surveys and more

Easy survey builder

Create mobile-optimized surveys in minutes. No technical skills needed.

Automated survey triggers

Send surveys based on actions like a purchase, support ticket close, or delivery confirmation.

Personalized messaging

Insert customer names, order details, or other custom fields automatically.

Multi-question flows

Ask multiple questions in a natural, conversational sequence.

One-click response options

Enable fast, single-tap answers for maximum completion rates.

Branching logic

Create dynamic surveys based on keywords and automations.

Real-time analytics

View response rates, trends, and customer sentiment instantly from a simple dashboard.

CRM and app integrations

Connect your surveys to Salesforce, HubSpot, and your favorite marketing tools.

Scheduled and recurring surveys

Set surveys to launch at specific times or run on a regular cadence, so it’s fully hands-off.

Opt-out compliance management

Automatically manage opt-ins and opt-outs to stay compliant with TCPA and GDPR.

Branded messaging

Add your logo, colors, and brand voice with RCS texting for a seamless customer experience.

Two-way communication

Start conversations from surveys. Follow up, dig deeper, and turn feedback into action.

Survey FAQs

Text message survey questions

A text message survey is a way to collect customer feedback by sending short surveys directly to mobile phones via text. With Sinch Engage, you can easily create and send mobile-optimized surveys that customers can respond to in seconds, without the need for apps or web forms.

You can include multiple-choice questions, star ratings, yes/no questions, or open-ended responses. Sinch Engage also supports dynamic personalization, so you can customize surveys based on customer data like name, purchase history, or location.

Yes! Sinch Engage lets you automate survey sending based on customer actions, like a completed purchase, support case, or event registration, using pre-set triggers or API integrations.

Sinch Engage is fully compliant with data privacy regulations like GDPR, CCPA, and TCPA. Our platform securely manages opt-ins, opt-outs, and data encryption to protect your customers’ information.

Yes, get real-time reporting dashboards where you can track delivery rates, open rates, response rates, and responses. You can also export your data for deeper analysis.

Choose from a free test number, dedicated long code, toll-free number, local number, rotating number pool, or bring your existing voice-enabled or landline number when sending SMS surveys with Sinch Engage.

Sinch Engage offers flexible, transparent pricing based on your messaging volume and number type. You can start free with a 14-day free trial.

Yes. Sinch Engage integrates with popular CRMs, marketing automation platforms, and analytics tools so you can seamlessly connect survey data with your customer records.

Sinch Engage combines enterprise-grade reliability with an easy-to-use interface, built-in compliance management, smart automation, real-time analytics, and flexible API access — all in one scalable platform designed for growing businesses.