SMS Survey
Send feedback requests at the right time and without the heavy lifting. Build your brand through friendly, personalized SMS text surveys. Get real insights to grow your business. It’s that easy.
Trusted by over 150,000 brands worldwide
Make gathering feedback a cinch. SMS surveys are fast, convenient, and personal.
Text messages have a 98% open rate so your surveys get seen (and answered) more often.
No app downloads, logins, or complicated web forms. Just a simple tap and reply.
Capture opinions when they’re fresh, giving you insights you can act on immediately.
Forget messy spreadsheets or low-quality data from scattered channels. SMS surveys streamline the entire feedback loop from distribution to analysis.
Schedule your surveys or trigger them based on customer actions without lifting a finger.
Easily track, sort, and analyze survey responses through user-friendly dashboards.
Connect SMS survey responses with your CRM, marketing platform, or analytics tools.
Feedback isn’t just data. It’s a chance to build trust. Text surveys create natural touchpoints that show customers you’re listening.
Use first names and purchase histories to make your outreach feel personal, not generic.
Engage beyond “yes” or “no” responses for richer customer engagement.
Follow up instantly with thank-you messages, exclusive offers, or loyalty perks.
Working within a regulated environment actually pushes us to be more creative in how we engage with customers. Sinch understands these constraints and helps us explore innovative solutions.
Use cases
How it works
Running mobile-friendly surveys is easier than ever with Sinch Engage. Try creating and sending text surveys for free — no credit card required.
Features
Multichannel messaging
Look for a texting provider that not only meets your business needs but understands how to deliver exceptional customer engagement through mobile messaging.
Integrate messaging with your entire tech stack, with over 85 integrations across major email tools and business software.
Migrate to RCS securely with RCS verification for branded communication.
Get 24/7 dedicated assistance from our knowledgeable support team.
Sinch provides a level of service you just can’t get from others! There are actual people I can talk to whenever I need to and they’re very competent.
Survey FAQs
A text message survey is a way to collect customer feedback by sending short surveys directly to mobile phones via text. With Sinch Engage, you can easily create and send mobile-optimized surveys that customers can respond to in seconds, without the need for apps or web forms.
You can include multiple-choice questions, star ratings, yes/no questions, or open-ended responses. Sinch Engage also supports dynamic personalization, so you can customize surveys based on customer data like name, purchase history, or location.
Yes! Sinch Engage lets you automate survey sending based on customer actions, like a completed purchase, support case, or event registration, using pre-set triggers or API integrations.
Sinch Engage is fully compliant with data privacy regulations like GDPR, CCPA, and TCPA. Our platform securely manages opt-ins, opt-outs, and data encryption to protect your customers’ information.
Yes, get real-time reporting dashboards where you can track delivery rates, open rates, response rates, and responses. You can also export your data for deeper analysis.
Choose from a free test number, dedicated long code, toll-free number, local number, rotating number pool, or bring your existing voice-enabled or landline number when sending SMS surveys with Sinch Engage.
Sinch Engage offers flexible, transparent pricing based on your messaging volume and number type. You can start free with a 14-day trial to test surveys before choosing a paid plan that fits your needs.
Yes. Sinch Engage integrates with popular CRMs, marketing automation platforms, and analytics tools so you can seamlessly connect survey data with your customer records.
Sinch Engage combines enterprise-grade reliability with an easy-to-use interface, built-in compliance management, smart automation, real-time analytics, and flexible API access — all in one scalable platform designed for growing businesses.
Tell us more about your business so we can help you best.
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