Workato SMS & MMS integration by Sinch Engage
This top-rated Workato SMS integration by Sinch Engage (formerly MessageMedia) brings real-time, automated mobile messaging into your workflows to help teams reduce manual work and increase customer and vendor engagement.
Send SMS or MMS for internal admin processes, keeping customers informed, or improving operational efficiency across department without switching tools.
Key benefits of this integration:
- No new tools required: Easily automate sending messages into your existing Workato workflows.
- Quick and easy start: Send personalized updates, reminders, or alerts based on customer or system events.
- Made for efficiency: Use pre-built recipes to launch in minutes.
- Instant sync: Do two-way messaging with contact sync and get real time updates in the Sinch Engage Hub.
- Scale across departments: A single connector enables multiple use cases across sales, marketing, IT, HR, and finance.
- Compliance-ready: Inbound triggers for opt-ins and opt-outs ensure regulatory alignment.
Automate SMS and MMS to boost engagement, all within your Workato workflows
Trigger payment reminders and delivery updates — no manual follow-up needed
Sync contacts and manage replies with Sinch Engage for real-time conversations
Workato text messaging use cases
How companies use Workato SMS & MMS with Sinch Engage
Finance Operations
Lead Follow-Up and Nurture
Order Management
or delayed—keeping customers informed and reducing inbound
support tickets.
Internal Alerts and Admin Updates
Why Sinch Engage
The best Workato SMS integration for growing teams
Easy setup
Excellent customer support
Unmatched deliverability
Secure & Compliant
How to use the integration
Set up Workato text messaging in minutes
Our simple, no-code setup gets you up and running with Workato SMS automation fast—with full compliance and optimal delivery rates from day one.
FAQs
Common questions about Workato text messaging
Workato SMS integration allows users to send and receive text messages directly within automated workflows. By connecting with a messaging platform like Sinch Engage, you can create a seamless customer journey across channels while saving time and boosting ROI on customer engagement.
To enable Workato text messaging, connect your SMS provider via Workato’s recipe builder. Add actions like “Send SMS” or “Trigger SMS on form submission” using simple drag-and-drop steps.
Yes. This Workato SMS automation by Sinch Engage lets you send real-time text alerts, reminders, and promotional messages based on triggers like CRM updates, form fills, or support tickets.
Yes—when you use Sinch Engage’s SMS integration in Workato, texting compliance is taken care of for you. We support 10DLC, TCPA, and GDPR compliance through opt-in management and message routing controls.
Workato text messaging boosts workflow efficiency by automating SMS triggers for sales follow-ups, support updates, and marketing campaigns—reducing manual effort and speeding up response times. We also have global experts ready 24/7 to answer any questions you have.
In addition to Workato, Sinch Engage has powerful, easy-to-use integrations with your favorite CRM, ERP, and Ecommerce platforms like HubSpot, Salesforce, NetSuite, Zoho CRM, Zapier, Shopify, WooCommerce, BigCommerce, and more. Explore our integrations here.
