Messaging automation
Keep conversations moving forward with text message autoresponders
Automatically answer common questions, confirm appointments, or acknowledge inbound texts even when you’re not available.
Messaging automation
Automatically answer common questions, confirm appointments, or acknowledge inbound texts even when you’re not available.
Faster customer responses
Customers get a response instantly – no matter when they reach out. Stay responsive around the clock without tying up your team.
Send an immediate reply when a customer texts outside business hours.
Acknowledge inbound messages and set expectations for follow-up.
Answer common questions automatically to speed up resolution.
Keep conversations moving until a live agent can step in.
Automate key touchpoints
Automate everything from first touches to follow-ups. Reach more customers, nurture more leads, and drive more conversions automatically.
Send welcome messages to new subscribers or customers.
Trigger reminders, confirmations, or thank-you notes based on keywords.
Build drip campaigns that move customers closer to a sale.
Boost efficiency
Free your team from repetitive tasks, so they can focus on conversations that need a human touch. Scale communication without adding more resources.
Reduce the time spent on common responses and FAQs.
Let your team prioritize complex or high-value conversations.
Set up rules to route inquiries automatically after the first reply.
Improve productivity across sales, support, and marketing teams.
“There are ways for us to be more playful in mobile messaging, that allow you to grab attention and really come to the front of someone’s phone, rather than being buried in their inbox.”
Use cases
Boost your business with Sinch Engage
Smarter automation, faster responses, and more meaningful customer connections built right into your messaging platform. Sinch Engage brings enterprise-grade messaging, automation, and conversation intelligence together in one seamless platform. It’s built for teams that need scale, speed, and service all in one place.
One platform for all your messaging needs, with over 85 integrations across major email tools and business software.
Enterprise-ready, but simple enough for any business to get started quickly. From compliance to global delivery, Sinch Engage is built to support regulated industries and growing teams.
Automation when you need it. Use triggers, templates, and smart routing to handle high volumes, with personalized replies that feel 1:1.
Features
“Working with the team at Sinch was easy. We described a business challenge and together we developed an innovative solution that solved our immediate need but also gave us a tool that could be grown to meet / exceed future opportunities.”
FAQs
A text message autoresponder automatically sends a pre-written text reply when a customer texts a specific keyword, fills out a form, or messages you outside business hours. It helps businesses stay responsive and keep conversations going without manual effort.
Autoresponders are set up within a messaging platform like Sinch Engage. You define a trigger – like a new subscriber or a customer texting “INFO” – and the system sends a personalized but prewritten reply within seconds.
Autoresponders save time, improve customer satisfaction, and make it easier to capture leads, confirm appointments, or nurture relationships. They ensure customers always get a fast reply, even when your team is offline.
Yes, most platforms let you fully customize your messages with dynamic fields like customer names, order numbers, or appointment details to keep replies personal and relevant.
Common examples include welcome messages for new subscribers, appointment confirmations, abandoned cart reminders, after-hours replies, and payment reminders.
Leading providers use encrypted messaging and privacy-compliant processes to protect customer data. Sinch Engage, for example, follows best practices for security, opt-in compliance, and data protection.
Absolutely. Many businesses use autoresponders as the first step in multi-touch SMS campaigns, combining instant replies with drip sequences, follow-ups, and conversion workflows.
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