NetSuite SMS & MMS integration by Sinch Engage
This NetSuite SMS integration by Sinch Engage (formerly MessageMedia) is a purpose-built solution for NetSuite users that makes it easy to send both real-time and automated SMS and MMS messages for core parts of your business. Top uses include field service management, employee scheduling, delivery confirmations, IT notifications, and customer support.
Get set up in minutes with AI-powered SMS workflow configuration and use AI to generate personalized messages based on your existing NetSuite contact data. And when engagement grows, use AI to summarize conversations and suggest replies for you. Launch and gain ROI from NetSuite text messaging, fast.
Key benefits of this integration:
Automate SMS workflows in minutes, minimizing complex set up time with AI as your technical guide.
Reach customers and field technicians in real-time on their phones and when they’re away from a computer
Make proof of delivery easy – send MMS with PDF documentation
Maintain all text conversations in one place, across all contact records
Understand long message threads more quickly with AI conversation summaries and sentiment insights.
Respond faster and handle more two-way conversations with AI-suggested smart replies.
Increase operational efficiency with easy, automated Batch SMS from a saved search
Create templates for quick and consistent team messaging
Access 24/7 support from our messaging experts
Feature highlights
NetSuite text messaging use cases
How companies use NetSuite SMS & MMS with the Sinch Engage integration
Why Sinch Engage
The best NetSuite SMS integration for growing teams
Deep integration with NetSuite
Excellent customer support
Unmatched deliverability
Secure & Compliant
How to use the integration
Set up NetSuite text messaging with Sinch Engage in minutes
Our simple, no-code setup gets you up and running with NetSuite SMS and MMS fast—with full compliance and optimal delivery rates from day one.
The process from call to onboarding couldn’t have been better, with outstanding service and customization. A great team and a great product embedded in NetSuite for a seamless 360-degree view of our customer interactions.
The power of sending SMS and MMS messages to our customers has been astounding. Onboarding and implementation processes…[were] a breeze. Awesome customer service!
Engage is an amazing SMS/MMS platform for your NetSuite and business needs. Easy install, hand holding the entire way, and several months in, we’re still getting top-notch service and support.
I can’t say enough good things about SMS for NetSuite by Sinch. We’ve been using it for years, and it’s been a game-changer for our team, streamlining communication with our customers. It’s super easy to use and intuitive.
Sinch Engage has been fantastic. It was easy to implement. The team is very communicative, and the interface is easy to use. We have recently launched and our early indicators are that this has been a WIN for our sales team.
“We’ve reduced phone calls – both inbound and outbound – regarding order inquiries, and we’ve increased our customer service levels, letting customers know when items are ready.”
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FAQs
Common questions about NetSuite SMS
You can send one-time broadcasts, personalized messages, and automated workflows (e.g., reminders, order updates, alerts) based on NetSuite triggers and saved searches.
We support CRM (leads, contacts, customers), transaction (sales orders, item fulfilments, invoices) and field service management record types.
Yes, you absolutely can. You can use NetSuite saved searches, custom fields, and customer records to build dynamic SMS audiences.
No, you don’t need a developer or any technical skills to use this integration. Sending SMS and MMS is easy and if you ever run into issues, we have a global support team and NetSuite messaging experts ready to answer any questions 24/7 via email and chat.
