NetSuite SMS & MMS integration by Sinch Engage
This NetSuite SMS integration by Sinch Engage (formerly MessageMedia) is a purpose-built solution for NetSuite users that makes it easy to send both real-time and automated SMS and MMS messages for core parts of your business. Top uses include field service management, employee scheduling, delivery confirmations, IT notifications, and customer support.
Get set up in minutes – no tech skills needed. Easily trigger automated SMS & MMS workflows based on CRM activities to save time and gain ROI from NetSuite text messaging.
Key benefits of this integration:
- Reach customers and field technicians in real-time on their phones and when they’re away from a computer
- Make proof of delivery easy – send MMS with PDF documentation
- Maintain all SMS conversations in one place, across all contact records
- Increase operational efficiency with easy, automated Batch SMS from a saved search
- Create templates for quick and consistent team messaging
- Access 24/7 support from our messaging experts
Conversational messaging directly on contact and relationship records
Save time by adding automated SMS to your workflows
Use personalized SMS templates for quick and consistent communications
Send MMS with images and PDF for clear proof of delivery
NetSuite text messaging use cases
How companies use NetSuite SMS & MMS with the Sinch Engage integration
Why Sinch Engage
The best NetSuite SMS integration for growing teams
Deep integration with NetSuite
Excellent customer support
Unmatched deliverability
Secure & Compliant
How to use the integration
Set up NetSuite text messaging with Sinch Engage in minutes
Our simple, no-code setup gets you up and running with Shopify SMS, MMS, and WhatsApp fast—with full compliance and optimal delivery rates from day one.
The process from call to onboarding couldn’t have been better, with outstanding service and customization. A great team and a great product embedded in NetSuite for a seamless 360-degree view of our customer interactions.
The power of sending SMS and MMS messages to our customers has been astounding. Onboarding and implementation processes…[were] a breeze. Awesome customer service!
Engage is an amazing SMS/MMS platform for your NetSuite and business needs. Easy install, hand holding the entire way, and several months in, we’re still getting top-notch service and support.
I can’t say enough good things about SMS for NetSuite by Sinch. We’ve been using it for years, and it’s been a game-changer for our team, streamlining communication with our customers. It’s super easy to use and intuitive.
Sinch Engage has been fantastic. It was easy to implement. The team is very communicative, and the interface is easy to use. We have recently launched and our early indicators are that this has been a WIN for our sales team.
“We’ve reduced phone calls – both inbound and outbound – regarding order inquiries, and we’ve increased our customer service levels, letting customers know when items are ready.”
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FAQs
Common questions about NetSuite SMS
You can send one-time broadcasts, personalized messages, and automated workflows (e.g., reminders, order updates, alerts) based on NetSuite triggers and saved searches.
We support CRM (leads, contacts, customers), transaction (sales orders, item fulfilments, invoices) and field service management record types.
Yes, you absolutely can. You can use NetSuite saved searches, custom fields, and customer records to build dynamic SMS audiences.
No, you don’t need a developer or any technical skills to use this integration. Sending SMS and MMS is easy and if you ever run into issues, we have a global support team and NetSuite messaging experts ready to answer any questions 24/7 via email and chat.
