Salesforce
Leading messaging solution for Salesforce, helping you reach more leads, respond faster, and support customers at every stage. Trusted, scalable, and backed by 24/7 expert support.
This Salesforce SMS integration by Sinch Engage (formerly “Mercury SMS for Salesforce by Sinch MessageMedia”) is a trusted, easy-to-use integration for two-way conversational messaging, and real-time and automated SMS, MMS, and WhatsApp messages – automatically synced with your Salesforce workflows.
We offer fast setup, secure delivery, and 24/7 expert support—so you can connect with and convert your audience on the mobile channels they love. Get ROI from Salesforce text marketing with nurture campaigns, automated follow-ups, personalized drip campaigns, and more.
Key features in our Salesforce SMS integration:
Sinch offers additional Salesforce integrations to support your business: Sinch Omnichannel Connector, ContactPro, and Chatlayer.
See your customer data in one place with a message feed on contact records
Stay on top of conversations with pop-up notifications in Salesforce
Save time and reduce work with automated SMS in Salesforce Flows
Increase efficiency by using SMS keywords to create leads and update records
Reach your audience with personalized bulk campaigns using templates
Be strategic with your data: Send targeted campaigns with segments from Salesforce lists or reports
Salesforce text messaging use cases
Why Sinch Engage
Workflows you can create
Our integration is made for creating and triggering workflows to fit all your customer communication needs:
Marketing promos and offers
Lead nurture flows and sales handovers
Accounts receivable notifications
Back-in-stock notifications
Delivery tracking
Event reminders
Support ticket follow-ups
Onboarding and NPS surveys
How to use the integration
Our simple, no-code setup gets you up and running with Salesforce SMS, MMS, and WhatsApp fast—with full compliance and optimal delivery rates from day one.
“The app has so many great features and is easy to configure and be up and running in no time! Customer support is this company’s main focus.”
“We’ve been using Sinch’s SMS for a couple months now with great success! Good features and easy to use. But I have to mention that the customer service has been nothing short of excellent.”
“Ready-to-go solution. I tried the “digital engagement” add-on for Salesforce, and it was far too complicated for me. The set up for Sinch was easy…I had it up and running in about 30 minutes.”
“This is a new app for our company and Sinch was there to help us move forward, connecting Prod and Sandbox environments for testing, educating us about the platform…I highly recommend this easy-to-use messaging system.”
“The ease of use has made it easy to adopt. The service is awesome too! Extremely responsive and always willing to troubleshoot to get to a resolution. This more than filled the need we had.”
“It’s kind of crazy to me when I realize how much of this was just being done manually, and the hours that was taking for clinic people and our call center and our accounts receivable team. And now it’s automated, and that’s great.”
FAQs
Salesforce text messaging refers to the ability to send, receive, and automate SMS directly from within Salesforce CRM. It helps businesses streamline communication, personalize outreach, and keep conversations logged within customer records.
To send SMS with Sinch Engage, install the Sinch Engage SMS for Salesforce app from AppExchange, configure permissions, connect your SMS number, and set up messaging workflows using Salesforce Flows. Templates, triggers, and logs are built into the interface.
Yes, Salesforce SMS is compliant if configured correctly, and by using this Salesforce SMS integration by Sinch Engage, it’ll all be taken care of for you. Sinch Engage provides tools for opt-in management, data handling, and message routing that align with TCPA, GDPR, and 10DLC requirements to ensure full legal compliance. We also have 24/7 expert customer support available to help you anytime, from setup and beyond.
Sending Salesforce SMS (and MMS, RCS, and WhatsApp) via the Sinch Engage integration requires a paid plan—and this is true for any SMS or text messaging provider. Sinch Engage offers several pricing plans, starting at $49 per month. You can also get a custom quote for larger needs. See our pricing plans for more details.
Sinch Engage also offers a free 14-day trial (no credit card required) to explore the platform.
Yes. With Sinch Engage, you can build automated SMS flows triggered by customer actions like form submissions, stage changes, or support tickets using Salesforce Flows or Process Builder.
Yes. With Sinch Engage and similar integrations, SMS messages are automatically logged to relevant Salesforce records, including Leads, Contacts, and Opportunities, ensuring complete communication history.
Yes! You can start with a free trial or book a live demo with our team to see how it works in action.
Sinch currently has SMS for Salesforce, Sinch Omnichannel Connector for Salesforce, ContactPro, and Chatlayer.
