Conversations that convert
Make it easy for your customers to ask questions, get answers, and stay engaged, without ever picking up the phone.
Trusted by over 150,000 brands worldwide
Streamline operations
From reminders to reorders, two-way messaging makes communication seamless. Automate where it makes sense, and step in when it matters most.
Send and receive replies to delivery updates, appointment reminders, and status checks.
Route incoming messages to the right team automatically.
Trigger workflows based on common replies like “yes,” “reschedule,” or “more info”.
Track all conversations in one unified inbox for transparency and control.
Increase engagement
When customers can reply, they engage more – and convert faster. Two-way messaging helps you meet users where they are, and keep them talking.
Start conversations from your existing voice or landline so customers know it’s you.
Help customers book appointments, ask questions, or confirm details instantly.
Use personalization and automation together for scale and speed.
Respond faster and close more sales through interactive communication.
support without the wait
Give your customers a direct line to support, and your team the tools to respond. Two-way texting keeps interactions fast, simple, and mobile-friendly.
Let customers skip the hold music and reach your team instantly.
Reduce tickets and resolution times with real-time replies.
Use chat routing, canned responses, and history to stay efficient.
Keep every conversation personal –without switching platforms.
Sinch is a no-brainer. It’s accessible, customizable, and responsive. The results spoke for themselves. We saw strong conversion rates, making it a worthwhile investment.
Use cases
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From first message to final resolution, everything happens in one conversation. Two-way messaging is built for teams that want faster, more personal customer interactions without switching platforms.
Texting Features
Real results with Sinch Engage
Sinch Engage brings enterprise-grade messaging, automation, and conversation intelligence together in one seamless platform. It’s built for teams that need scale, speed, and service in one central place.
One platform for all your messaging needs, with over 85 integrations across major email tools and business software.
Enterprise-ready, without the complexity. From compliance to global delivery, Sinch Engage is built to support regulated industries and growing teams.
Automation when you need it. Use triggers, templates, and smart routing to handle high volumes, with personalized replies that feel 1:1.
Working within a regulated environment actually pushes us to be more creative in how we engage with customers. Sinch understands these constraints and helps us explore innovative solutions.
Texting FAQs
Two-way messaging is a communication feature that allows businesses to both send and receive SMS or chat messages. Unlike one-way bulk messaging or group messaging, two-way messaging lets customers reply directly, creating real conversations in real time.
Businesses use text messaging platforms like Sinch Engage to send messages from a single dashboard. When a customer replies, the system routes the message to the right team or agent, allowing businesses to answer questions, confirm details, or continue the conversation—all within the same thread.
One-way messages end the conversation. Two-way messaging invites a response, whether it’s a customer question, a confirmation, or a follow-up action. It leads to higher engagement, faster issue resolution, and better customer satisfaction.
Two-way messaging is commonly used for customer support, appointment scheduling, order confirmations, delivery updates, sales follow-ups, and more. Any time a conversation improves the customer experience, two-way messaging adds value.
Yes, automate replies based on keywords, route messages by intent, or trigger workflows from customer responses. This helps you scale without losing the personal touch.
Leading platforms use encrypted channels and privacy-compliant practices to keep conversations safe. Sinch Engage, for example, offers enterprise-grade security, opt-out compliance, and audit trails across all conversations.
Retail, healthcare, logistics, financial services, education, and customer service teams across industries rely on two-way texting to stay connected with customers and deliver timely, relevant responses.
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