Connect & convert instantly
Send messages with impact. Engage with contacts directly, lead in marketing, close leads, and boost sales. All from one powerful and integrated global platform.
Over 150,000 brands rely on Sinch to reach their customers
Multichannel messaging made simple
Connect with your audience at every step. With Sinch Engage’s business text messaging service, connect more deeply, stay top of mind, and convert more.
Text message marketing
Connect with your audience at every stage of the journey with two-way texting conversations that keep contacts engaged.
Close deals. Answer questions, schedule follow-ups, send special offers, and reconnect with past leads.
Promote sales. Send promotions, flash sale alerts, personalized discount offers, and product updates directly to customers’ phones.
Build brand loyalty. Stay top of mind: Send personalized recommendations, promote an exclusive offer, and alert customers when their favorite items are back in stock.
Communication
Provide around-the-clock customer care without the added workload with SMS for businesses.
Send messages straight to a contact’s inbox with instant delivery, schedule a bulk message, or create personalized drip messages to keep customers engaged.
Confirm appointments or communicate with alerts and notifications that keep clients, customers, and patients on track.
Deliver top-notch customer care with live support, automated responses to common questions, and a shared inbox your whole team can use to stay organized.
“Sinch provides a level of service you just can’t get from others! There are actual people I can talk to whenever I need to and they’re very competent.”
Compliance
Sinch Engage offers business texting on a tier-1 global network with best-in-class security measures baked into every message.
Reach any mobile phone on the planet in seconds with a network of 600+ direct telecom operator connections and WhatsApp.
Message confidently on a secure infrastructure with 99% delivery reliability. We’re General Data Protection Regulation (GDPR) and Service Organization Control Type 2 (SOC2) compliant, MEF Code of Conduct approved, and ISO27001 certified.
Send messages in bulk or to specific segments of contacts on a robust and fast platform designed to handle vast volumes of traffic.
Messaging use cases across industries
Get more eyes on your message by sending through a secure infrastructure with 99% delivery reliability.
Seamless integrations
Native integrations with industry-leading CRM and ERP platforms and 85+ integrations across popular business tools connect your business texting service to the rest of your tech stack. Easy.
ERP and CRM systems: Sync with platforms like NetSuite, Salesforce, and HubSpot to maintain a unified customer view and automate messaging workflows.
E-commerce platforms: Connect with Shopify and BigCommerce to send order confirmations and shipping updates directly to customers.
Marketing platforms: Message your contacts where they hang out across WhatsApp and social channels.
Productivity tools: Connect Zapier to link Sinch Engage with over 5,000 apps across your tech stack.
Tools that keep you connected
“Automating our messaging reduced our staff’s workload by 60% – allowing them to provide clients a superior level of service”
Send your first text
Start a free trial or connect with one of our experts for custom solutions to your business needs.
Best-in-class compliance
We take security seriously and follow the regulations laid out by both the Telephone Consumer Protection Act (TCPA) and the Cellular Telecommunications and Internet Association (CTIA) for businesses using application-to-person texting (A2P). The Complete Guide to SMS Compliance breaks down best practices, legal requirements, and everything you need to know to send messages securely every time.
Opt-in management: Confirm new contacts at each step for written consent to send them promotional and marketing text messages.
Easy opt outs: Make it easy for contacts to stop receiving messages from you with a STOP option included in every text.
Carrier Regulations: Follow mobile carrier guidelines to prevent message filtering.
Two-Factor authentication: Maintain compliance with opt-in verification.
Reliable messaging, built to scale
See why over 150,000 businesses trust Sinch for messaging, voice, and email.
85+ integrations that work seamlessly with your favorite tools.
No learning curve. Get set up and send messages in minutes.
24/7 support and end-to-end managed services so we’re always available when you need help.
Advanced analytics to track message performance and optimize campaigns.
Compliance-first approach that keeps messages out of spam folders.
Business text messaging is a fast and effective way for businesses to communicate with customers, employees, patients, students, and clients with a short messaging service (SMS) and multimedia messaging service (MMS) and using two-way communication. Using a business texting service can help organize and streamline communication efforts across your organization and with your contacts on a channel with a 98% open rate, instant delivery, and responses in minutes.
Business texting is useful for marketing campaigns, emergency alerts, sales alerts, scheduling and booking confirmations, patient communication, community communication, and customer support.
You’ve got a lot of options when it comes to setting up a phone number for texting.
A great way to build trust with contacts is to register for a local number or 10DLC, which is a 10-digit long code that allows businesses to send text messages to customers from a local number for any “application to person,” or A2P messaging (meaning they’re sent from messaging software) in a way that doesn’t feel spammy.
You can also register for a dedicated short code, which are a good fit for large organizations sending bulk SMS and MMS texts regularly. Short codes are 5- to 6-digit numbers that are easy for customers to remember.
Finally, you can use a toll-free number for texting, but you’ll need to register and verify that number.
When you sign up for a Sinch Engage account, we’ll guide you through the process of obtaining and verifying phone numbers for messaging.
Yes, with MMS, you can send multimedia content for more engaging interactions.
Business texting is useful for just about any organization and use case because it’s both easy to use and customizable to your business needs. It’s especially useful for businesses wanting to communicate en masse to their contact list and for real-time communication with segments or groups within a larger contact list.
Retail, healthcare, education, hospitality, service-based businesses, nonprofits, religious organization, and fitness or wellness brands benefit quite a bit from business texting because it’s so useful for scheduling and confirming appointments, secure messaging with patients or parents, targeted promotions, personalized follow-ups, surveys, and real-time alerts.
