Guides and e-books No results. Sort by: Blog Categories (field_blog_categories) CategoryAwardsCompany updateDevelopersFraud and securityInsightsOperatorsPartnersProductsSolutions Products Product10DLCAxiomCredenceCustomer Communications ManagementDirect Routing for Microsoft TeamsDocxcommEmail on acidEmergency ServicesFax APIFaxingInboxReadyKakaoTalkLINEMailgun OptimizeMailhubMessage MediaMicrosoft Teams Operator ConnectNext Generation 911Operator ProductsPSTN ConnectSinch ChatSinch EngageSinch PushSinch VisualsUnified CommunicationsVoice CallingVoice IP ExchangeWeChatWeChatWhatsApp VerificationSMS for OperatorsPersonalizationPolicy & ChargingPrivate Label Cloud CommunicationsRCSRCS as a ServiceReal Time CommunicationReal Time CommunicationRich SMSShort CodesSignaling FirewallSinch for MarketingSMSSMS FirewallSMS SelectNumbersSMS TransformationSMS VerificationSMSFSS7STIR/SHAKENTelegramToll-Free NumbersTwo-factor authenticationVerificationViberVoice APIVoice VerificationOmnichannel5GA2P MessagingA2P MonetizationAIApple Business MessagingChatbotsChatlayer.aiCommunication APIsContactContact ProConversation APIConversational MessagingCPaaSData VerificationNumber MaskingMailjetMulti-factor authenticationMobility Clients & SDKsMMSMessengerPeopleMessenger API for InstagramMessaging ProxyMailgun SendFacebook MessengerInstagramIn-App Voice CallingIn-App Video CallingFraud and securityFlash Call VerificationWhatsApp Jul 19, 2023 9 min read What is a one-time password (OTP)? Features and benefits explained Read article Jul 12, 2023 10 min read How to nail conversational messaging Read article Jul 07, 2023 7 min read What is customer engagement? The complete guide for 2023 Read article Jul 06, 2023 8 min read The future of contact centers: 10 trends and predictions Read article Jul 06, 2023 5 min read Monitoring and risk assessment: preventing SIM-swap fraud Read article Jun 29, 2023 5 min read How does programmable voice improve last mile delivery? Read article Jun 26, 2023 5 min read SMS for retail: benefits, best practices, and use cases Read article Jun 16, 2023 4 min read Future-proofing customer experience in financial services Read article Jun 16, 2023 5 min read Customer experience transformation: What it is + how to boost your CX strategy Read article Jun 12, 2023 7 min read The 4 best customer service channels to improve your CX + implementation tips Read article Jun 02, 2023 6 min read What is business messaging? Best practices, pitfalls, and examples Read article May 25, 2023 3 min read Sinch named a Leader in 2023 IDC MarketScape for CPaaS Read article May 23, 2023 9 min read What is CPaaS? Benefits, use cases, and tips for choosing your CPaaS provider Read article May 19, 2023 7 min read What is conversational AI, and how does it work? Read article May 18, 2023 3 min read Verification solutions: Understanding the options Read article May 16, 2023 6 min read Long code vs. short code texting: The complete guide to SMS Read article May 11, 2023 3 min read Thoughts on the new FCC rules for blocking unlawful text messages Read article May 04, 2023 5 min read How cloud communications can recession-proof your business Read article Load more
Jul 19, 2023 9 min read What is a one-time password (OTP)? Features and benefits explained Read article
Jun 16, 2023 5 min read Customer experience transformation: What it is + how to boost your CX strategy Read article
Jun 12, 2023 7 min read The 4 best customer service channels to improve your CX + implementation tips Read article
Jun 02, 2023 6 min read What is business messaging? Best practices, pitfalls, and examples Read article
May 23, 2023 9 min read What is CPaaS? Benefits, use cases, and tips for choosing your CPaaS provider Read article
May 11, 2023 3 min read Thoughts on the new FCC rules for blocking unlawful text messages Read article