Chatlayer
Drive meaningful engagement with AI
Enable personalized communications and win your customers using our Conversational AI and quick-deploy intelligent chatbots. Increase quality, drive efficiency, and take customer experience to the next level.
Trusted by your favorite companies
Set your eyes on growth with Chatlayer
Bank on personalized conversations for higher conversions
Don’t talk at your customers. Talk with them. No matter what channel they’re using, you get 100% reach and endless possibilities – all with a single API. Now you can personalize every conversation, at scale with Sinch.
Use case: Customer support
Smart bot for smart businesses
Ifood was looking to improve the entire delivery chain, including signing up more restaurants, register new delivery staff as well as improving sales and customer service towards the end user.
The Result: Ifood implemented Chatlayer’s Conversational AI chatbots to quickly solve customer challenges, provide faster conversion for gift cards and onboard new restaurants and delivery staff. As a result, it saw 91% satisfaction score for delivery staff onboarding via Chatlayer, a 70% reduction in delivery service costs, and 49% increase in gift card conversion across multiple channels.
91%
70%
Always-on engagement at scale
Real conversations, real relationships
Instant automation
No-coding
Advanced analytics
Truly multilingual
Safe and secure
Got questions?
Chatlayer is a SaaS platform which enables enterprises to configure and deploy bots across various channels. It empowers enterprises to have authentic, valuable conversations with their customers through the power of AI.
Our chatbots don’t require any coding skill to set-up. You can start Instantly with our easy-to-use industry templates so your HR bot, Customer Service AI or other bot solution can be up and running in no time.
Our chatbots can attend customers in more than 125 languages including Bengali, English, Hindi, Malayalam, Marathi, Sindhi, Tamil, Telugu, and Urdu. All the while, you have the freedom to manage intent per language and retrain the bot for specific key languages.
Chatlayer provides an API plugin in the list of action plugins. The API plugin sends a request to your backend or third-party service.
Chatlayer also provides code action which allows developers to quickly build custom logic on top of their bot by writing their own JavaScript code blocks. Typically, the code editor is used to perform requests to external systems, or to do operations with variables.
Bots are great as a first line of support. However, they are not (yet) as smart and capable as humans. From our experience at Chatlayer, we have noticed that hybrid forms of chatbots in combination with live agents usually offer the best user experience. Chatlayer supports multiple market-leading offloading providers. The specific configuration will depend on the offloading provider you want to integrate with. Currently we integrate with the most popular offloading providers of our customers.
The offloading webhook allows you to integrate any human handover live chat platform. You can use the webhook to:
Receive incoming user messages.
Receive outgoing bot messages.
Act upon offloading requests from a user.
The Chatlayer NLP engine allows you to analyze the sentiment in the message of a user. You can use this sentiment to customize the flow of your bot. Chatlayer returns three different types of sentiments- Positive, Neutral and Negative.
Chatlayer is ISO 27001 certified. You can read more about our security policy at https://chatlayer.ai/security/
Chatlayer has a role-based access system that allows you to restrict specific bots for specific users, and give specific rights per bot. A user can either be an admin or a member of the team. Do note that team roles and bot access is only available in the Enterprise pack or higher.
Yes. After you have published your bot, you want to keep training the NLP model with real user input. By doing so, your bot becomes smarter over time and can support diverse expressions as well. To do so, you can use the NLP Train tab.