Suporte Sinch

Precisa de ajuda? Sem problemas!

Acesse o suporte especializado para todos os produtos Sinch. Aqui você encontrará guias, soluções e informações de contato que ajudarão a sanar sua dúvida.

suporte

Entre em contato com nossos profissionais de suporte

Os clientes que precisarem de ajuda com os principais produtos de mensagens (SMS, MMS, WhatsApp, etc.) devem acessar nosso portal e criar um ticket.

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Status

Verificar o status do serviço

O status do produto Sinch está sempre ativo e publicado em Sinch Status.

As notificações sobre janelas de serviço agendadas também serão publicadas nessa página de status.

Exibir o status atual

Autoatendimento

Bases de conhecimento

Base de conhecimento e comunidade para produtos de mensagens

Sua fonte de conhecimento sobre os produtos Sinch, incluindo mensagens, verificação, API de voz, voz e vídeo <em>in-app</em>, Sinch Engage, Chatlayer, Contact Pro e muito mais. 

Ir para a Base de conhecimento de mensagens

Base de conhecimento para produtos de voz

Sua fonte de artigos, tutoriais, vídeos e exemplos do Sinch Voice para usar o Inteliquent Portal, Operator Connect, Atlas, UCaaS Customer Administration Portal, Vitelity Portal e muito mais. Portal de administração, Portal Vitelity e muito mais.

Ir para a Base de Conhecimento de Voz

Não consegue acessar sua conta?

Forneça seus dados para que nossa equipe de suporte possa entrar em contato com você.

Suporte adicional

Não consegue fazer login?

Se não conseguir fazer login na sua conta, preencha este formulário. Nossa equipe de suporte fará a triagem de todas as solicitações recebidas e as enviará para a equipe certa.

suporte adicional

Números de telefone do suporte regional

Suécia

+46(0)706160585

Reino Unido

+448000549012

São Paulo - Brasil

Sinch BR SA CNPJ - 01.126.946/0001-61Tel: 11 3444-5010 Endereço: Avenida Brigadeiro Faria Lima, 1663, 10° Andar, Jardim Paulistano - São Paulo - 01.452-001

SGP

+658004922356

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Cookie details

Cookie Subgroup	Cookies	Cookies used
eu5.mm.sdi.sinch.com	ASP.NET_SessionId	First Party
community.sinch.com	AWSALB , LiSESSIONID	First Party
appengage.sinch.com	dd_cookie_test_	First Party
tickets.sinch.com	atlassian.xsrf.token , JSESSIONID	First Party
cockpit2.sinch.com	SESSION	First Party
engage.sinch.com	instapage-variant-xxxxxxxx	First Party
dashboard.sinch.com	cookietest	First Party
brand.sinch.com	PHPSESSID , AWSALBCORS	First Party
sinch.com	__cf_bm , OptanonConsent , TEST_AMCV_COOKIE_WRITE , OptanonAlertBoxClosed , onesaasCookieSettings, QueryString, functional-cookies, performance-cookies, targeting-cookies, social-cookies lastExternalReferrer, lastExternalReferrertime, cookies, receive-cookie-deprecation _gdvisitor, _gd_session, _gcl_au, _fbp, _an_uid, _utm_zzses, lpv	First Party
mediabrief.com	__cf_bm	Third Party
recaptcha.net	_GRECAPTCHA	Third Party
cision.com	__cf_bm	Third Party
techtarget.com	__cf_bm	Third Party

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Cookie details

Cookie Subgroup	Cookies	Cookies used
community.sinch.com	ValueSurveyVisitorCount	First Party
buzz.sinch.com	instap-spid.8069 , instap-spses.8069	First Party
appengage.sinch.com	_dd_s	First Party
sinch.com	AMP_TLDTEST , rl_page_init_referrer , rl_trait , _vis_opt_s , __q_state_dp56h9oqwhna9CoL , cb_user_id , __hstc , rl_anonymous_id , rl_user_id , initialTrafficSource , _vwo_uuid , _vwo_uuid_v2 , rl_page_init_referring_domain , _hjIncludedInSessionSample_xxx , apt.uid , __hssrc , test_rudder_cookie , cb%3Atest , __hssc , rl_group_trait , _hjAbsoluteSessionInProgress , _vwo_referrer , _vwo_sn , _vis_opt_test_cookie , _hjFirstSeen , _hjTLDTest , _hjSession_xxxxxx , s_sq , _vwo_ds , rl_group_id , _vis_opt_exp_n_combi , s_cc , _gclxxxx , cb_anonymous_id , cb_group_id , apt.sid , rl_session , _uetvid , AMP_899c7e29a9 , _hjSessionUser_xxxxxx	First Party
brand.sinch.com	AMP_TEST	First Party
engage.sinch.com	no-cache , instap-spses.85bb , instap-spid.85bb	First Party
www.sinch.com	d-a8e6 , s-9da4	First Party
nr-data.net	JSESSIONID	Third Party
sinch-en.newsroom.cision.com	_ga, _gid	Third Party
sinch.in	_ga_xxxxxxxxxx, _gat_UA-XXXXXX-X, _gid, _ga	Third Party
terminus.services	terminustb	Third Party
g.fastcdn.co	instap-spses.85bb	Third Party
hello.learn.mailjet.com	pardot, visitor_id, visitor_id#####	Third Party
www.googletagmanager.com	userId	Third Party
hello.learn.mailgun.com	visitor_id#####, visitor_id	Third Party
dev.visualwebsiteoptimizer.com	_vwo_ssm	Third Party
box.com	box_visitor_id	Third Party
app.box.com	z, cn	Third Party
sinch-tfn.paperform.co	laravel_session	Third Party
go.sinch.in	visitor_id#####, visitor_id	Third Party
Qualified	__q_local_form_debug	Third party
Rudderstack	rudder.inProgress, rudder.3156dd1f-7029-4600-ae54-baf147d9af20.queue, rudder.3156dd1f-7029-4600-ae54-baf147d9af20.ack, rudder.3156dd1f-7029-4600-ae54-baf147d9af20.reclaimStart, rudder.3156dd1f-7029-4600-ae54-baf147d9af20.reclaimEnd,	Third party
6sense	_6senseCompanyDetauls, _6signalTTL	Third party
Appcues	apc_local_id, apc_user	Third party

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Cookie details

Cookie Subgroup	Cookies	Cookies used
investors.sinch.com	visitor_id	First Party
community.sinch.com	VISITOR_BEACON , LithiumVisitor	First Party
sinch.com	_uetsid , ajs_user_id , _gcl_aw , ajs_group_id , AMCV_ , __utmzzses , _fbp , _gcl_au , AMCVS_	First Party
go.latam.sinch.com	visitor_id##### , pardot	First Party
linkedin.com	li_gc, bcookie, lidc, AnalyticsSyncHistory, UserMatchHistory, li_sugr	Third Party
pi.pardot.com	lpv151751, pardot	Third Party
hsforms.com	_cfuvid	Third Party
google.com	CONSENT	Third Party
sinch.in	_gclxxxx, _gcl_au	Third Party
www.linkedin.com	bscookie	Third Party
bing.com	MUID, MSPTC	Third Party
www.facebook.com		Third Party
hello.learn.mailgun.com	pardot	Third Party
www.youtube.com	TESTCOOKIESENABLED	Third Party
dev.visualwebsiteoptimizer.com	uuid	Third Party
g2crowd.com	__cf_bm	Third Party
pardot.com	visitor_id#####, visitor_id	Third Party
tracking.g2crowd.com	_session_id	Third Party
hubspot.com	__cf_bm, _cfuvid	Third Party
doubleclick.net	test_cookie, IDE	Third Party
youtube.com	CONSENT, VISITOR_PRIVACY_METADATA, VISITOR_INFO1_LIVE	Third Party
go.sinch.in	pardot	Third Party
liadm.com	lidid	Third Party
www.google.com	_GRECAPTCHA	Third Party

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Cookie details

Cookie Subgroup	Cookies	Cookies used
portal.sinch.com	pnctest	First Party
partner.appengage.sinch.com	_dd_s	First Party
investors.sinch.com	First Party
community.sinch.com	LithiumUserInfo , LithiumUserSecure	First Party
tickets.sinch.com	selectedidp	First Party
engage.sinch.com	ln_or	First Party
cockpit2.sinch.com	CSRF-TOKEN , NG_TRANSLATE_LANG_KEY	First Party
sinch.com	apt.temp-xxxxxxxxxxxxxxxxxx , hubspotutk , ajs%3Acookies , cf_clearance , ajs%3Atest , __tld__ , __q_domainTest , pfjs%3Acookies , ajs_anonymous_id	First Party
auth.appengage.sinch.com	AUTH_SESSION_ID , KEYCLOAK_3P_COOKIE , KEYCLOAK_3P_COOKIE_SAMESITE , KC_RESTART , AUTH_SESSION_ID_LEGACY	First Party
www.recaptcha.net	_GRECAPTCHA	Third Party
boxcdn.net	__cf_bm	Third Party
d2oeshgsx64tgz.cloudfront.net	cookietest	Third Party
sinch-np.paperform.co	XSRF-TOKEN, laravel_session	Third Party
vimeo.com	__cf_bm, vuid	Third Party
sinch-ca-sc.paperform.co	XSRF-TOKEN, laravel_session	Third Party
box.com	site_preference	Third Party
app.box.com	bv	Third Party
sinch-tfn.paperform.co	XSRF-TOKEN	Third Party
cision.com	cf_clearance	Third Party

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Cookie details

Cookie Subgroup	Cookies	Cookies used
community.sinch.com	ln_or	First Party
sinch.in	_fbp	Third Party
youtube-nocookie.com	CONSENT	Third Party
youtube.com	YSC	Third Party